Key Account Manager - Small & Mid Size Buildings

Job Description

The Opportunity: Our business creates smart, integrated, multi-layered solutions that specialise in combining building services & intelligent automated systems. Our future-ready platform for Retailers both for new developments and existing assets is designed to deliver improved sustainability, resiliency, hyper-efficiency, and people centricity. Based in either Melbourne or Sydney, working directly with the Small & Mid-Size Buildings Segment Lead, we have an exciting role for a National Account Manager to join our team. This position is responsible for managing our largest and most strategic national and international Retail Chain customers. The role will include owning the relationships, developing a deep understanding of the customer’s business, their needs, ambitions, and pain points. Working closely with the SMB Solution Architect, SMB Business Developer, and the wider business, you will be instrumental in positioning and growing Schneider with our customers with a heavy focus on customer success. Day to Day Responsibilities: Develop strong, long-term relationships with our customers, gaining detailed understanding of their business needs and strategic direction. Be aware of market trends, developing a deep understanding of the Retail segment, the customers’ requirements, and expectations. Think expansively about the value we can provide our customers across our full breadth of offers. Create compelling ideas, aligning our solutions to suit our customers' specific current and future requirements. Proactively lead the account planning process, collaborating within the account team to develop a ‘One Schneider’ customer-facing strategy/value proposition. Drive new business growth with our customers through new opportunities and existing areas of improvement. Enhance customer engagement by building a network at all levels inside the customer’s ecosystem. Lead customer success on the new digital Retail offer ensuring the customer is highly satisfied with the roll-out. Why You? You are someone who gets excited by innovation in the Retail industry. A highly driven growth-minded professional that wants to work for a values-based organisation whose solutions are leading-edge. You are focused, collaborative, and passionate about the work that you do. We don’t want to narrow the field; however, we do believe that instrumental to your success in this role will be your deep understanding of Retailers, stakeholders, and the Retail industry. A passion for sustainability, technology, and digitisation of assets across portfolios is highly desired. Your background could be technical, but we also would love to hear from anyone who comes from the customer side, with a solid technical understanding – Asset Managers, Building Managers, Facility Managers. Perhaps most importantly you are excited by working in a fast-paced and ever-changing environment and have proven success in building and maintaining strategic relationships with key decision-makers and stakeholders. You’ll be comfortable with new digital offerings under development. Required Skills and Experience: Degree or Equivalent, Certificate or Diploma in a role related field. Previous experience in account management. Strong sales, negotiation, and presentation skills. Ability to analyse customer satisfaction data & develop corrective actions. A good knowledge of contracting and tendering procedures. Knowledge of relevant statutory body requirements and Australian Standards within the industry. Exceptional relationship and rapport building skills (Essential). High level technical capability and understanding. Benefits of working in this position for Schneider Electric: Generous sales incentives available. Flexibility at Work and Global Family Leave. Option to participate in our Share Program, with discounts and company contribution for employees. Potential opportunity to purchase further annual leave. Discounts at major vendors such as Clipsal, JB-HiFi, and Hoyts just to name a few through our employee rewards schemes. Continuous training on Schneider products. Exposure to a market leader in building management, optimisation, and energy monitoring. Global support at your fingertips. Working in a well-balanced team and inclusive environment. We’re a great place to work but we are continually striving to be the best place to work, join us and see how! All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview. Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable. #J-18808-Ljbffr