Key Client Account Manager

Job Description

We are seeking a Key Account Manager to join our team, overseeing the implementation and management of key initiatives for a pharmaceutical client. About DBG Health & Axe Health Services: DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,000 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Axe Health Services, a subsidiary of DBG Health, delivers comprehensive solutions tailored to the pharmaceutical industry. About the role: The ideal candidate will have a strong background in stakeholder management, project management, reporting, and cross-functional collaboration. The ability to drive progress and ensure the effective execution of various projects across multiple business units will be critical for success. This role will require effective communication with client sponsors, resolution of project disputes, and leadership in tracking key metrics. The Key Account Manager will be instrumental in delivering high-quality results and strengthening client relationships. Role & Responsibilities: Act as the primary liaison between AXE Health Services entities and the pharmaceutical partner, ensuring alignment with commercial goals and strategic priorities. Build and nurture trusted relationships with key stakeholders across all AXE entities and the partner organization, including senior leadership, to foster collaboration. Proactively manage client expectations, ensuring all deliverables are met on time and within scope. Lead the tracking and reporting of progress of key projects and initiatives against established metrics, timelines, and budget. Monitor and evaluate the performance of AXE’s services within the partnership, providing recommendations for continuous improvement. Identify risks and issues proactively and implement mitigating actions, ensuring smooth project delivery. Enable operational excellence by streamlining processes, removing barriers, and ensuring alignment of resources. Coordinate and integrate the efforts of Farmaforce, Praxhub, PharmaPrograms, and Wellness to deliver cohesive, aligned, and impactful outcomes. Lead regular meetings with clients and internal teams to provide updates and address any challenges or bottlenecks. Provide feedback and insights from clients to internal teams to inform product or service improvements. Act as the lead point of contact for any escalated client issues, coordinating with internal teams to resolve problems in a timely and effective manner. Collaborate with clients to identify challenges and proactively provide solutions to ensure continued satisfaction and success. Mediate between entities to reconcile priorities, manage expectations, and maintain strong collaborative relationships. Provide regular updates to internal and external stakeholders, translating complex information into actionable insights. Prepare and deliver presentations for monthly/quarterly financial reports and status updates to internal and external stakeholders, showcasing progress, performance against key metrics, and results. Prepare comprehensive reports for Quarterly Business Reviews (QBR), ensuring accurate tracking of key performance indicators (KPIs), progress against objectives, and budget adherence. Develop and execute account plans that align AXE’s offerings with the partner’s business needs, identifying opportunities for innovation and growth. Anticipate future trends in engagement models, omnichannel marketing, and value-based healthcare, aligning the partnership with evolving industry dynamics. Skills & Experience: Demonstrates a forward-thinking mindset with the ability to anticipate industry shifts and translate them into actionable strategies for the partnership. Builds trust-based relationships across diverse groups, balancing competing priorities while ensuring mutual value delivery. Possesses exceptional verbal and written communication skills to convey ideas clearly, foster understanding, and align stakeholders. Thrives in ambiguity, quickly adapting to changing circumstances while maintaining focus on long-term objectives. Knowledge of Omnichannel Engagement models to drive effective communication and value delivery. Deep understanding of the Australian healthcare system, pharmaceutical industry, and evolving engagement models, including digital and omnichannel solutions. Minimum of 5 years’ experience in key account management or a similar role within the pharmaceutical or healthcare industry. Benefits & perks: At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. Exclusive discounts on our consumer health, wellness and beauty products. Free membership to 28 by Sam Wood, an online program designed to help Aussies get fit at home. 12 weeks paid parental leave. Access discounted private health insurance through Australian Unity, AIA Health or NIB. We are a values-driven business fostering a supportive and friendly team culture. Enjoy the ability to work autonomously, empowering you to drive your own success. Convenient head office location close to public transport, cafes, and restaurants. Opportunity to grow your career across all divisions within DBG Health. Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or studying. Explore the option of paying for your vehicle costs through novated leasing. DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal-opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. #J-18808-Ljbffr