Knowledge Manager | Sydney, AU

Job Description

Knowledge Manager Bendigo and Adelaide Bank Sydney, Australia Closing date: 26th February About the role As our Knowledge Manager , you will report to the Senior Manager Systems & Document Management and be responsible for the management of the Group internal Knowledge Management System, in accordance with legislative requirements. Within this role, you will play a lead SME role in the implementation of a new Knowledge Management system for the Group, whilst establishing and implementing a knowledge management structure for content, including developing artefacts to ensure consistent knowledge management practices are continuously applied across all teams. You will be required to store new Knowledge Management (KM) artefacts and update, archive, and retire existing KM assets whilst ensuring that all KM artefacts are reviewed on a regular schedule. You will provide regular reporting on Knowledge Management progress, activities, and metrics outlining the usage and utilisation of assets in the KM System, including identifying issues, risks, opportunities, and continuous improvement initiatives to support the enhancement of knowledge management practices across the business. You will facilitate periodic reviews with Business Units to ensure relevance and accuracy of published articles, and maintain and validate Frequently Asked Questions (FAQs) and training material to help support end users' use of the platform. About you As our new Knowledge Manager , you will bring the following skills: Experience in a financial services context is desirable but not essential. Experience with ServiceNow is desirable but not essential. 3 years+ experience in developing, implementing, and managing a Knowledge Management System. Sound knowledge of Knowledge Management standards and systems. Proven track record of successfully implementing and managing Knowledge Management processes and systems. Experience in providing Knowledge Management Services and helping develop KM articles. Strong organisational and project management skills, with attention to detail. We offer flexible work options that put our people first and a hybrid model of minimum 60% on-site attendance (as of July 1st) in a local Head Office per week. This role is a permanent, full-time role based at any of our head office locations. About Bendigo Bank With over 7,000 employees, we are Australia's fifth largest retail bank with a vision and purpose - 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands, and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at. We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. Our perks and benefits: Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We have partnered with Sonder as our EAP provider, providing access to self-help 24/7 or live chat with a team of safety, medical, and mental health professionals. So, what are you waiting for? Come and join the better big bank! Still in two minds? Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box, we still want to see your application! Please note: shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now! We don't want you to be missed: directly emailed CVs may not be picked up by the system and may risk being missed from the process. Bendigo and Adelaide Bank does not permit the use of A.I. by Applicants during interview or other parts of the selection process. We understand traditional recruitment processes may present barriers for some people. If you require reasonable adjustments, please speak with your Talent Acquisition Advisor who will be happy to assist you. #J-18808-Ljbffr