Knowledge Manager

Job Description

Add expected salary to your profile for insights Position Description: Knowledge Manager Your new role with Bendigo Bank is just a few clicks away. About the role As our Knowledge Manager , you will report to the Senior Manager Systems & Document Management and will be responsible for the management of the Group internal Knowledge Management System, in accordance with legislative requirements. Within this role, you will play a lead SME role in the implementation of a new Knowledge Management system for the Group, whilst establishing and implementing a knowledge management structure for content including developing artefacts to ensure consistent knowledge management practices are continuously applied across all teams. You will be required to store new Knowledge Management (KM) artefacts and update, archive, and retire existing KM assets whilst ensuring that all KM artefacts are reviewed on a regular schedule. You will provide regular reporting on Knowledge Management progress, activities, and metrics outlining the usage and utilization of assets in the KM System, including identifying issues, risks, opportunities, and continuous improvement initiatives to support the enhancement of knowledge management practices across the business. You will facilitate periodic reviews with Business Units to ensure relevance and accuracy of published articles. Lastly, you will maintain and validate Frequently Asked Questions (FAQs) and training material to help support end users' use of the platform. About you As our new Knowledge Manager , you will bring the following skills: Experience in a financial services context is desirable but not essential. Experience with ServiceNow is desirable but not essential. 3 years+ experience in developing, implementing, and managing a Knowledge Management System. Sound knowledge of Knowledge Management standards and systems. Proven track record of successfully implementing and managing Knowledge Management processes and systems. Experience in providing Knowledge Management Services and helping develop KM articles. Strong organizational and project management skills, with attention to detail. We offer flexible work options that put our people first and a hybrid model of minimum 60% on-site attendance (as of July 1st) in a local Head Office per week. This role is a permanent, full-time role based at any of our head office locations. With over 7,000 employees, we are Australia’s fifth largest retail bank with a vision of our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands, and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at. Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustments to accommodate an illness, injury, or disability to equitably participate in the selection process. Our perks and benefits: Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work-life balance, and flexibility. Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that! We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you. So, what are you waiting for? Come and join the better big bank! Still in two minds? Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box, we still want to see your application! Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now! We don’t want you to be missed, so please note that directly emailed CVs may not be picked up by the system and may risk being missed from the process. We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand. We are committed to responding to all candidates, regardless of the outcome of your application. Bendigo and Adelaide Bank does not permit the use of A.I. by Applicants during interviews or other parts of the selection process including psychometric and behavioural assessments, virtual panel interviews and assessment centres, scenario-based assessments, and presentation material. Therefore, Applicants using A.I. in any of these circumstances will be ineligible to proceed. We understand traditional recruitment processes may present barriers for some people. Therefore, if you require reasonable adjustments, please speak with your Talent Acquisition Advisor who will be happy to assist you - as this restriction does NOT include software/technology used to support Applicants who require reasonable adjustments. We aim to be Australia's bank of choice. We are one of Australia's biggest banks, with more than 7,000 employees helping over 1.9 million customers achieve their financial goals. Our vision is to be Australia's bank of choice, and we believe our success is driven by our purpose – to feed into the prosperity of our customers and communities, not off it. #J-18808-Ljbffr