Lead Field Service Technician - Security

Job Description

THE FUTURE IS WHAT WE MAKE IT. Lead Field Service Technician - Security Cannon Hill Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Make the Best You. Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements. Join Us and Make an Impact. As a Lead Field Service Technician - Security , your focus will be on maintaining high-level hardware/software and network assets including network switches, routers, time servers, servers, RAID systems, workstations, EBI, DVM, VMD, Biometrics, IP Intercoms, IP Cameras, NVR’s, DAR’s and DVR’s on QCS sites, to maximise customer satisfaction and minimise customer site downtime by providing exceptional technical support. Key Responsibilities: Service and maintenance of Honeywell and third-party equipment (as per trade expertise). Day-to-day servicing, calibrations, and maintenance. Configuration of Security systems hardware and software. Diagnoses faults and repairs on Security Head end systems. Software load and configuration of EBI / DVM Systems. Small to medium project installations including managing subcontractors. Estimates materials costs and quantities and ordering parts. Financial control according to previously agreed budgets and plans. Ensuring customer satisfaction through direct liaison with client representatives, customers, and service recipients. Development and maintenance of site-specific documentation and quality assurance information as instructed by Team Leader. Achievement, measurement, and reporting of performance indicators and site service objectives. Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed. Ensuring delivery of value to Honeywell clients and customers. Key Experience & Capabilities: Electrical or Electronics Associate Diploma or higher an advantage. Fault finding and repairs to electronic equipment. Experience with Honeywell control systems and EBI products in Security, Fire, and HVAC applications is an advantage. Experience with management, repair, and maintenance of IT systems including hardware and software. Commitment to customer satisfaction. Good communication - both verbal and written and negotiation skills. Self-motivated and the ability to work independently without supervision. The ability to work under pressure. Who We Are The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Discover More Our focus at Honeywell is innovation that drives business, improves the bottom line, and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more. Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply. Honeywell is a proud advocate of the LGBTQ+ community and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers. For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement . If a disability prevents you from applying for a job through our website, email . No other requests will be acknowledged. Copyright 2024 Honeywell International Inc. Additional Information JOB ID: HRD255581 Category: Customer Experience Location: 19 Corporate Drive, Cannon Hill, QUEENSLAND, 4170, Australia Nonexempt #J-18808-Ljbffr