Learning & Development Specialist - Group

Job Description

Join a values and community-oriented, leading customer-owned bank. Use your proven L&D expertise to shape engaging, future-focused learning experiences that drive growth and capability. Permanent, full-time opportunity | Hybrid work arrangements on offer | Based in Newcastle. Purpose of the role Greater Bank and Newcastle Permanent have come together to form NGM Group Ltd, a powerhouse in customer-owned banking. As our growth journey progresses, we’re pleased to offer a permanent, full-time Learning & Development Specialist opportunity in our Learning, Leadership & Culture team. You will help shape the future of learning at NGM Group, researching, designing, and implementing learning solutions that meet both current and future needs. Your work will support employee growth, enhance performance, and contribute to business success. What will your key responsibilities include? Conducting needs assessments, gap analyses, and stakeholder interviews to identify potential learning solutions. Designing, developing, and reviewing learning solutions that align with identified needs. Defining success metrics, measuring the impact of learning initiatives, analysing feedback and utilising data to refine strategies. End-to-end project management of learning initiatives, from scoping to execution and evaluation ensuring deliverables are managed within agreed timelines. Facilitation of key learning/capability programs. What are we looking for? A track record of designing, implementing, and evaluating learning solutions. Strong consultative skills, with the ability to engage with stakeholders to deeply understand business needs and translate into high-level objectives and learning requirements. Experience in designing learner-centered solutions that enhance the learning experience, ensuring engagement, retention, and real-world application. The ability to set clear, measurable learning objectives and evaluate the effectiveness of programs using feedback, assessments, and performance data. Exceptional communication and stakeholder engagement skills. Demonstrated project management experience, leading end-to-end learning initiatives, managing timelines, budgets, and resources, and delivering programs on time and within scope. Creative thinking and well-developed problem-solving skills. What can you expect from us? NGM Group employees can take advantage of the following work perks: Health and wellbeing; Fitness passport, corporate health insurance, and annual flu vaccination. Lifestyle and giving back; Flexible work including hybrid arrangements, hotel discounts, 14 weeks paid parental leave, two community volunteer days per year, and three recreational leave days per year. Professional advancement; Diverse career opportunities, recognition programs, and employee referral program. About us We’re NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent. We have fresh energy and big goals for our customers, and our people are key to us achieving this success. If you’re ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, then we want you! Collectively, we’re the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits. A financial powerhouse headquartered in the Hunter, we have a workforce of more than 1,600 people and total assets of more than $20 billion. NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment , comprehensive background check , Bankruptcy Check and a Nationally Coordinated Criminal History Check. We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger. #J-18808-Ljbffr