Lending Operations Coordinator

Job Description

We are a family-owned company that cares deeply about our employees, both professionally and personally. This is a career with ample opportunities for growth and development. At Brokerage & Co , we are a family, here to support each other in every way. We work hard and we love to have a great time in the office. We are seeking someone who shares our vision and passion. For the right candidate, unprecedented career growth awaits. We are determined to see you flourish and succeed. Our Vision and Values: Vision: To become the industry leader in finance and guidance. Values: Client for life mentality, seamless experience, partnership, care, and attention. About the Role: We are looking for a go-getter, someone with drive, proficiency, well-presented, and a positive attitude to support a busy finance brokerage on a full-time, in-office basis. Responsibilities: Build rapport with clients Solicit information proactively to expedite the loan process Optimize client satisfaction Liaise with our Mortgage Brokers, Lenders, Clients, and key stakeholders Guide clients through the loan application process Process applications from broker handover to loan approval Perform data entry into CRM systems and use computer software and applications Gather and process documents Assist brokers with tasks such as discharges, pricing, policy, and servicing About You: Joining the Brokerage & Co. team, you will be eager to assist clients and tailor solutions to meet their financial aspirations. Your role will require a keen eye for detail and strong organizational skills to effectively manage the mortgage broker's schedule and facilitate smooth transactions. Required Skills: Excel in a fast-paced environment Problem-solving abilities Work independently and as part of a team Relevant experience in customer service and/or a Banking/Broker Support role Tech-savvy - able to navigate new software and applications Strong customer focus with a positive, can-do attitude Excellent communication skills and dedication to setting realistic client expectations Strong problem-solving skills Required Knowledge & Qualifications: Experience in lending, sales, or customer service is highly regarded Aggregation experience with Loan Market is highly regarded Strong commitment to being part of a dynamic team and driving the growth of a thriving finance broking business What we offer: A locally owned and operated company A close-knit and friendly team environment Round-the-clock support Ongoing training and professional development Competitive compensation Opportunities for career advancement within the company Company Culture: We pride ourselves on a strong company culture and ensure all employees fit well into the group dynamic. We care about our employees not just in a professional setting but also on a personal level. We foster a supportive and inclusive environment. Employee Value Proposition: Fun, welcoming work environment Opportunity for growth and development Attendance to industry events Team building and bonding activities Competitive compensation and benefits Round-the-clock support and ongoing training NEED MORE REASONS? Training and development opportunities through inductions and online education portals. Exposure to a wide array of clients and referral partners. Work laptop provided. Internal Professional Development opportunities provided. Industry-leading tech to make you save time and assist with productivity. Take the next step in your career with Brokerage & Co. - a place where your efforts and achievements are recognised and rewarded. Join us on our journey to become the industry leader in finance and guidance. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing #J-18808-Ljbffr