Service Desk Engineer
Reference ID: 1147591 Contact: Henry Brosius Email: Call: 0483 945 770 West Sector: Technology Job Summary... more info
Level 1 Service Desk Engineer
Salary:
80.00 - 100.00
Posted:
25-01-2025
Category:
Installation, Maintenance Repair
City of Parramatta Council,
Job Description
Email: Call: 0483 945 770 West Sector: Technology Job Summary - Competitive salary- Work with cutting-edge technologies- Be part of an exceptional team environment Job Description Your New CompanyWest Technology has teamed up with a large, national Australian distributor of data and electrical components. The company is looking for an experienced and motivated Level 1 Service Desk Engineer to join their team. This full-time role will provide on-site support to over 300 national branches and over 2000 employees.The role offers a diverse workload servicing a range of offices and will involve working with a multitude of technologies.This role will suit an efficient, customer-focused engineer looking to grow as the company continues to expand its national presence. Responsibilities will include: Delivering exceptional customer service support to a variety of environments. Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments. Liaising with a range of users, suppliers, software, and hardware vendors. Ensuring end-to-end ownership of support requests, providing regular updates to stakeholders. Contributing to the upkeep of client documentation and knowledge base articles. Escalating to senior team members/leaders when required. Your Skill Set: The team is looking for a true tech enthusiast who thrives on tackling desktop, application, and O365 challenges. Ideally, your attributes will include: A minimum of 1 year of experience in an IT Support Role. Experience with Office 365 / Azure, Microsoft Windows Server, and desktop operating systems, and Microsoft Active Directory. Strong verbal and written communication skills and a professional presentation. A customer-centric approach. The ability to work and perform under pressure in time-critical scenarios. What's in it for You: - Competitive salary- A great working environment with a high-performing team- Profit sharing on offer for high-performing team members- A workplace that values attitude and initiative, providing opportunities for progression for individuals that put in the effort. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 25-01-2025
Category: Installation, Maintenance Repair
City of Parramatta Council,
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