Senior Helpdesk Officer
We’re on South Australia’s side and have been for 85 years now. Our mission has been to bring about a better state of... more info
Level 1/2 Helpdesk Officer
Salary:
100.00 - 125.00
Posted:
31-01-2025
Category:
Protective Services
City of Brisbane,
Job Description
About Our Client Our client is a large Gov't organization based in Brisbane CBD. They have a strong emphasis on providing top-notch professional services to their vast number of clients. Working with such an organization offers a unique opportunity to grow your skills in the public sector. Job Description Provide Level 1/2 technical support to staff members Resolve IT issues efficiently and effectively Manage and escalate unresolved issues to the Level 3 support team Monitor and maintain the IT helpdesk ticketing system Install, configure and troubleshoot hardware and software (printers, mobile devices, routers etc.) Provide training and guidance to staff on IT systems and practices Ensure adherence to IT policies and procedures Contribute to IT projects as required The Successful Applicant A successful Level 2 Helpdesk Officer should have: A degree in Computer Science, Information Technology or a related field Experience in a similar role within the professional services industry Strong knowledge of Windows servers and Microsoft O365 applications Excellent problem-solving skills Strong communication skills, with the ability to explain technical issues to non-technical staff The ability to work well in a team and independently A commitment to providing excellent customer service What's on Offer A competitive hourly rate of between AUD $40.00 and AUD $46.00 plus super Opportunity to work in a large professional services organization Opportunities for professional development and growth Office based environment preferred, flexible options available for the right candidate If you're a motivated Level 1/2 Helpdesk Officer looking for your next challenge, this could be the perfect opportunity for you. #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 31-01-2025
Category: Protective Services
City of Brisbane,
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