Local Host (Guest Services Agent)

Job Description

We are Veriu Group (pronounced 'Very You')! Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place. Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator. Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about. Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you! In the heart of Knox, Punthill Knox offers apartment accommodation for short or long-term stays. With on-site parking, it is the ideal base when visiting Caribbean Business Park and the business precincts of Knox, Wantirna, Bayswater and Scoresby. The apartment hotel is around the corner from Westfield Knox Shopping Centre and Swinburne Uni, Wantirna. It is an easy drive to Knox Private Hospital, Angliss Hospital and the reception centres and attractions in the Dandenong Ranges. 49 oversized Studio, One and Two Bedroom Apartments Onsite gym and outdoor lap pool Close to public transport and free onsite parking for team members Responsibilities Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to: Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay) Provide creative resolutions to complaints and problems Be true host, and location connection for our guest - know the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest Respond to emergency situations in a safe and professional manner Identify & explore opportunities to increase the number of returning & new guests Support the Hotel Manager to ensure the hotel operates to Veri-Best standard You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access: National career growth opportunities Accelerated development in a variety of hotel management or corporate areas The chance to join our Fast-Track Hotel Management Development program Genuine flexibility and job security High performing culture that values relationships & individuality, where our leadership know you by name Generous referral bonuses when you refer your friends to work with us (up to $1000) Discounts on accommodation across our network Discounts on private health insurance Access to our Employee Assistance Program Desired Skills and Experience About You We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset. The successful person must have: Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights) First Aid Certificate (or be able to obtain before starting) Responsible Service of Alcohol Certificate (or be able to obtain before starting) Flexibility to work at a variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required) Ability to work as a team & also independently #J-18808-Ljbffr