Loss Prevention Officer

Job Description

Description Location – Sydney, Melbourne, Perth or remote • Utilise your problem solving, collections and customer engagement skills. • Join an ambitious firm which has exciting growth plans in place. • Allied Credit has a hybrid work environment; we understand the value of a work-life balance. Allied Credit is a leading and well-established finance partner in the vehicle and leisure asset industry, with strategic alliances incorporating well-known car and motorcycle brands. We offer a range of finance solutions including white label, joint venture arrangements and floor plan finance. Our proprietary loan origination system supports our dealers and distributors to facilitate seamless, convenient and customer-focused finance solutions for consumers and businesses. We have an opportunity for a Loss Prevention Officer to join our collaborative Retail Operations team. This role reports to the Loss Prevention Team Leader and supports internal and external customers in providing a range of best-in-class customer service and collection services. Collaborating on a portfolio of high-risk accounts, you’ll be responsible for ensuring that all regulatory requirements are maintained while making sound decisions to effectively manage your respective portfolio, reducing delinquency and mitigating or reducing losses. Responsibilities Manage a queue of high-risk arrears accounts, delivered via the outbound dialler. Make outbound and take inbound calls from customers and/or business partners in accordance with set KPIs. Identify risk and ensure matters are escalated promptly to help mitigate losses, complaints and/or poor customer and/or business outcomes. Negotiate Payment Plans: utilising active call listening skills and collections skills to establish immediate payments or suitable payment plans, while also delivering an exceptional customer experience. Maintain clear, concise, and accurate customer records each time customer contact or attempted contact is made. Ensure data accuracy is maintained by way of updating important information, such as bank account details and address information. Ensure all actions meet regulatory requirements governed by the NCCP, Privacy Act, RG 165 and internal processes and procedures. Adhere to Allied Credit’s contact strategy, including making sound decisions quickly to help mitigate or reduce losses. Your background Demonstrable knowledge of Financial Services, Automotive Finance Industry or similar. Relevant collections, loss recovery and repossessions experience in a responsible lending environment. In-depth understanding of the Debt Collections Guidelines and the NCCP. High level of knowledge and experience in skip tracing, using various skip tracing tools and strong negotiation skills when dealing with customers. Proven excellence in attention to detail, experience working in a fast-paced, KPI environment. Ability to communicate with senior internal and external stakeholders both verbally and in written communication. Demonstrated ability to learn and/or explain complex processes with a strong customer service focus. Benefits of working at Allied Credit Hybrid working arrangements; we are always willing to discuss flexible working options. Access to our exclusive corporate superannuation fund. Salary Continuance Insurance (covering TPD insurance). Discount offers on selected retailers, car loans and novated leasing options. Ongoing extensive in-house and external learning & development opportunities. Wellness day with ongoing wellbeing, diversity program & fundraising events. 16 weeks of paid parental leave. We want individuals who will buy into and thrive with Allied Credit’s Values of Customer Focus, Adaptability, Risk Confidence, Integrity and Teamwork. Allied Credit pledges to treat all candidates with the utmost respect and professionalism throughout the recruitment process. We promise to conduct a fair, transparent, and inclusive hiring process, ensuring that all candidates are evaluated based on their skills, experience, and potential, regardless of race, gender, age, disability, sexual orientation or any other irrelevant characteristic. Please contact Alex Kelly on 0484 109 354 for a confidential discussion. For further information on Allied Credit, please visit our website at or email #J-18808-Ljbffr