Loyalty & CRM Manager | Fashion Retail

Job Description

Transform customer relationships through innovative CRM strategy in global luxury retail. Why You Will Be Excited About This Role As CRM and Loyalty Manager, you will spearhead the implementation of sophisticated customer engagement strategies across international markets. This senior leadership position offers the opportunity to transform how a premium retail brand connects with its clientele, leveraging cutting-edge technology to create exceptional experiences. Your first year will include: Developing and launching the company's first comprehensive loyalty program for premium clients Creating innovative, data-driven strategies that enhance customer engagement and drive revenue Presenting strategic insights directly to C-suite leadership Why You Will Like Working Here This role offers the unique opportunity to shape customer experience strategy at a global level while working with premium retail technology: Drive digital transformation initiatives across international markets Collaborate directly with C-suite leadership on strategic decisions Lead projects that span multiple countries and cultures Work with sophisticated technology platforms including Salesforce and Loyalty Cloud Enjoy comprehensive benefits and professional development opportunities What You Will Be Working On You will lead the development and execution of customer engagement strategies that enhance our premium retail experience: Manage the implementation and optimisation of Salesforce CRM across global markets Design and execute sophisticated, personalised communication strategies Develop and maintain customer engagement metrics and analytics Lead weekly strategic discussions with C-suite leadership across US and Australian markets Transform customer data strategy through innovative system implementation Create and implement personalisation strategies for high-value global clients What Type of Person Will Be Successful You are an experienced CRM professional who understands the nuances of premium retail customer engagement. Your background includes: Minimum 5 years of CRM experience in luxury retail or premium fashion Strong technical understanding of Salesforce and its capabilities Proven track record in developing and managing loyalty programs Experience presenting to and collaborating with C-suite executives Deep understanding of luxury retail customer behavior and expectations Superior analytical and stakeholder management skills Bachelor's degree in Marketing, Business, or related field How to Apply If you are passionate about transforming customer experiences in luxury retail and have a proven track record in CRM strategy, we welcome your application. While experience in all areas is valuable, we particularly value candidates who demonstrate strategic thinking and a sophisticated approach to customer engagement. Success in this role requires both technical expertise and a refined understanding of premium retail customer relationships. We look forward to hearing from candidates who can elevate our customer engagement to new heights. Assembly Talent Making belonging our business. Assembly Talent specialises in connecting exceptional people with outstanding opportunities in retail, eCommerce, beauty, and lifestyle industries. With over 20 years of experience, we understand it's not just about matching skills - it's about creating perfect partnerships between talented individuals and forward-thinking brands. We take pride in our professional, personable, and discrete approach to recruitment across Australia and beyond. #J-18808-Ljbffr