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Major Incident Manager Lead

Salary: 80.00 -  100.00
Posted: 25-01-2025
Category: Management Leadership
City of Melbourne, 
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Job Description

Select how often (in days) to receive an alert: It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. The Role As the Major Incident Management Lead you will be responsible for managing the major incident process. You will lead and help shape the function into a more structured and streamlined major incident management team. You will look at deficiencies and bridge the gap enabling more accountability across the team. This is a great opportunity for someone that wants to create a meaningful impact and be part of a growth strategy across Medibank. The Responsibilities: Act as process champion for the major incident management process including governance of the major incident management process. Manage the response, resolution, and post-incident analysis of major incidents to ensure deficiencies are identified. Post incident learning and ensure that actions are documented, and changes implemented to limit risk of future recurrence. Host regular post incident review forums, answering queries and chairing the discussion. Define, develop, and communicate the practices and processes necessary for effective incident and problem management to minimise the impact of service outages and degradations. Engage and work closely with Problem Management to identify the root cause and permanent fixes for high priority problems. Develop and maintain strong relationships with service providers and stakeholders to ensure effective incident management engagement and participation. Develop and maintain management dashboard reports for availability, incident/problem/change volumes, vendor/support team performance against defined metrics, process breaches and trends. About You Exceptional experience in Major Incident management (P1/P2 level incidents). Senior level experience within Incident management, not Problem Management. Ideally a broad range of experience across infrastructure, networks & IT. Proven experience running confidence bridges & post incident forums. Exceptional communication skills both written & verbal. Ideally experience using ServiceNow. Preferably based in Melbourne but all candidates will be reviewed. Inclusion and Accessibility We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. For any adjustments or alternative formats during the recruitment process, please contact us at #J-18808-Ljbffr

Job Details

Salary: 80.00 -  100.00
Posted: 25-01-2025
Category: Management Leadership
City of Melbourne, 

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