Manager, Alerting Systems

Job Description

Job type: Full Time - Fixed Term Occupation: IT and Telecommunications Reference: 1981 Play a key role in supporting mission-critical alerting systems. Manage and lead technical support for the Emergency Alerting System (EAS). Full-time, 12 month fixed term contract based at Burwood East. About Triple Zero Victoria Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES. This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skilled in its field. About the Role The Manager, Alerting Systems is a vital member of the Operational Telecommunications Systems team within the Emergency Communications Information Services (ECIS) Department. This role is responsible for managing all technical support for alerting-based network systems, applications, and devices, including oversight of the Emergency Alerting System (EAS) Contract. This involves vendor and stakeholder management for technical matters within the ECIS portfolio, ensuring the effective operation of these systems in a mission-critical environment for Victoria’s law enforcement and public safety organisations. Additionally, the Manager provides specialist technical advice and support to Triple Zero Victoria, the State’s Contract Lead, Emergency Management Technology and Data, and other stakeholders, utilizing subject matter experts and technical specialists. The position also offers configuration management, technical review, and operational support for alerting-based contracts, while developing comprehensive reports and guidance for the Senior Manager, Operational Telecommunications Systems on technical matters. Day to day responsibilities include: Provide high-level technical advice across the design, performance, and service functions of emergency services communications systems, including the alerting systems contracts and relevant standards. Offer expert technical support to stakeholders, ensuring high-quality advice and recommendations for the operation of alerting systems. Support change initiatives for alerting systems, ensuring proper integration and managing related issues. Advise the Senior Manager, Operational Telecommunications Systems and the State's Contract Manager on service requests and contract modifications, assessing risk and impact on systems like EAS, SAS, and TZV CAD. Conduct research and analysis on complex technical issues, such as network performance and capacity, and lead the resolution of emerging risks and trends. Mentor and support the development of the Alerting Systems Technical Specialist while managing operational incidents, changes, and issues, including after-hours coordination as needed. About You To be successful in this role, you will need to demonstrate the following skills and experience: Extensive experience in the Emergency Services Sector, particularly in an Operational Communications environment. Proven leadership skills with current experience in managing and leading high-performing teams. In-depth knowledge of critical alerting systems, with a focus on the Emergency Alerting System (EAS) service. Strong understanding of information technology networking and application fundamentals. Excellent interpersonal skills, with the ability to collaborate effectively with a wide range of stakeholders. What We Can Offer You You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including: Employee assistance program for employees and eligible family members. Discounted health insurance, banking services and gym membership. ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers. Free staff parking at all our sites. Salary packaging options after an initial service period. Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live. How to Apply Click the ‘Apply ’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position. Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application. Recruitment agency applications will not be accepted. Applications must be submitted by 11.59pm, Sunday 9 February 2025. Other Relevant Information Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights. Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance. If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via #J-18808-Ljbffr