Manager Complex Clients

Job Description

Department of Families, Fairness and Housing Applications close Monday 17 February 2025 at 11.59PM Overview Work type: Full time Salary: $134,593 - $180,115 Grade: VPS6 Occupation: Community Services Location: Northern Metropolitan Reference: VG/DFFH/COPL/377656AThe Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs . THE ROLE This position leads the Complex Clients team in the North East Melbourne Area of the North Division which is responsible for the support and coordination to the Multiple and Complex Needs Initiative and support to departmental renters whose tenancies are at risk due to their complex needs. The position has an Area based focus and provides consultation, support and coordination to services and clients with complex needs. The High Risk Tenancies initiative aims to contribute to more sustainable tenancy outcomes for Victorians whose public housing tenancies are identified as high risk by recommending and coordinating holistic, evidence based approaches to improve overall connectedness to the support system. The Multiple and Complex Needs initiative works with relevant services to provide a more effective and coordinated approach to supporting people with multiple and complex needs. The Multiple and Complex Needs initiative is underpinned by the Human Services (Complex Needs) Act 2009 and is supported by Complex Needs Panels that operate in each of the four Areas within North Division. ACCOUNTABILITIES INCLUDE Be accountable for the successful delivery of the MACNI and support for High-Risk Tenancies including Key Performance Indicator targets and budget parameters. With a high level of understanding of the local context, strategically review and implement departmental initiatives and approaches that impact service delivery and service system issues and support those initiatives to meet departmental, government and community expectations. Act as a key source of local advice by maintaining an understanding of issues impacting the service system and investigate and lead critical projects that enhance service delivery, budget effectiveness, efficiency or improved consumer outcomes. HOW TO APPLY All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange portal. Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. Please apply to submit your interest in this position. Applications close Monday 17 February 2025 at 11.59PM. #J-18808-Ljbffr