Manager, Engagement & Communications

Job Description

Cairns, Queensland 4870, Australia • Full-time Description Manager, Engagement & Communications 1 Full Time - Fixed Term Based in Cairns Administrative Grade 8, $123,095.52 - $134,647.22 per annum 'Keeping Our Generations Growing Strong' Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns. Benefits of working with Wuchopperen: We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them: Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits). 5 weeks annual leave and 15 days personal leave pro rata. Commitment to professional development. EAP for employees and family members. About the role: The Engagement and Communications Manager is responsible for leading the strategic vision and operational functions of the Communications Team, promoting Wuchopperen’s brand and services, ensuring that content effectively engages and connects with Community. The purpose of this role is to ensure that Wuchopperen: gains an innovative, best practice communication and engagement strategy that accords with organisational vision and values. improves health outcomes by driving health promotion campaigns, by using the most appropriate messaging, communication channels and methods (internally and externally). improves organisational standing and reputation, particularly within Cairns’ Aboriginal and Torres Strait Islander Community; and advances the integrity and reputation of our brand across all available platforms. The Engagement and Communications Manager reports to the Director, Corporate Support. The position has supervisory responsibilities of the Communications Coordinator and Communications Officer. This position is a member of the Senior Leadership Team and regularly collaborates with program staff and external stakeholders to ensure effective outcomes and continual improvement. Key responsibilities: Research, develop, implement and evaluate Wuchopperen’s Communications and Engagement strategy, and associated operational plans, in line with the organisation’s strategic plan and values. Manage media relations and develop contacts and genuine relationships with media members, influencers, Community leaders, sister Aboriginal Community Controlled Health Organisations, and other appropriate stakeholders. Develop health promotion campaigns and initiatives that confidently and effectively represent the organisation’s brand, promoting the organisation, its people, and services. Plan and facilitate the coordination of events (both large and small scale) and ensure communication strategies are timely, relevant and culturally appropriate. Prepare, plan and coordinate the publication of promotion materials ensuring quality of content, production and delivery. Provide quality leadership and supervision to coach and guide the development of the Communications Coordinator and Communications Officer. Oversee the production of compelling narratives through digital, print, and multimedia assets, inspiring and engaging the Community to utilise services to improve health outcomes. Optimise Wuchopperen’s online presence through content management, Search Engine Optimisation and Search Engine Marketing (SEO/SEM) where appropriate, and measure effectiveness through reporting and data analysis. Provide advice to management regarding opportunities to improve internal and external communications and lead projects to ensure continual quality improvement. Gather and record statistical data relevant to measuring performance against agreed indicators and participate in review and evaluation activities. Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people. Work within Wuchopperen’s Policies and Procedures including the Staff Code of Conduct and the Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery. Other duties as required, within your skills, experience and capacity. For applicants to be successful in this role, they should demonstrate: Proven leadership capacity with demonstrated ability to develop, implement and evaluate an effective, organisational Communications & Engagement Strategy. Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people. Demonstrated ability to manage projects, and design and implement marketing and communication campaigns to effectively promote organisational events and services. Extensively developed interpersonal and communication skills including the ability to liaise with a range of stakeholders as well as effectively advocate for Aboriginal and Torres Strait Islander people. Demonstrated ability to work independently and in a multi-disciplinary team environment, prioritise and meet deadlines, deal with matters of a sensitive and confidential nature. Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen. Qualifications and experience: An appropriate tertiary qualification in journalism, marketing, public relations, communications or similar, together with at least 5 years relevant industry experience (ideally in a leadership capacity). Evidence of qualifications is required to be provided prior to the commencement of duty. Requirements: This is an office-based role. However, at times the role requires physical effort and application (potentially for extended periods) including walking, lifting, pulling, reaching, carrying objects up to 10kgs, driving a vehicle and other manual handling tasks. It is expected that the incumbent will maintain the required level of physical fitness to carry out tasks expected of the role, especially in preparation for and during the facilitation of organisational events and activities. It is a condition of employment in this role for the employee to be, and remain, vaccinated against measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B. It is recommended for the employee to be vaccinated against COVID-19. Proof of qualifications and current registration is required to be provided prior to the commencement of duty. It is a condition of employment that all employees are holders of a current and valid ‘blue card’ or Working with Children Check. This is at your cost. Employment cannot continue or commence if you do not have a ‘blue card’ or if your ‘blue card’ is withdrawn or is disqualified. Possession of a current CPR certificate or commitment to obtain within the first six weeks of employment is essential. Possession of a current Queensland “C or CA” class driver’s licence is essential. Commitment to work within the principles of Aboriginal and Torres Strait Islander community control including a willingness to develop the leadership of Aboriginal and Torres Strait Islander staff. Ability to use Microsoft products and the ability to use or willingness to gain proficiency in the client information management systems. A commitment to adhere to Wuchopperen’s policies and procedures. Applicants who do not address these requirements, will not be considered for shortlisting. Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information. How to apply: To be eligible for interview, applicants must submit a cover letter (no more than two pages), addressing the Core Capabilities, up-to-date resume including two referees and complete the screening questions provided from Employment Hero. For more information contact Andrew McGill, Director - Corporate Support on 07 4080 1078. Wuchopperen is a Child Safe Organisation, and the safety and wellbeing of children is of utmost importance. Closing date for applications: 5pm on Monday 3rd February 2025. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work. #J-18808-Ljbffr