Manager, Future Students

Job Description

At James Cook University (JCU), we value our people and strive to grow and diversify their skills to deliver a sustainable future for the Tropics. We are currently seeking a dynamic and experienced Manager to join our Future Students team. This is a unique opportunity to lead a dynamic team dedicated to attracting and engaging prospective students while shaping the future of JCU’s growth. Fulltime (36.25hrs), fixed term until February 2026 (parental leave cover) Based at the Townsville Bebegu Yumba campus HEWL 8: $105,790.34 - $121,481.76 17% employer superannuation contributions, leave loading and other generous employee benefits ABOUT THE ROLE As the Manager, Future Students , you will lead a team of business professionals to enhance JCU’s student recruitment efforts, increasing brand awareness and market share. You will develop and implement competitive recruitment strategies based on market trends and competitor insights while driving process improvements and leveraging technology to enhance engagement. Ensuring compliance with JCU’s service model, policies, and quality assurance frameworks, you will play a key role in shaping the University’s future student initiatives. Additionally, you will contribute to strategic planning and foster a high-performing, customer-focused team culture that aligns with JCU’s values of Excellence, Authenticity, Integrity, and Respect. QUALIFICATIONS, SKILLS AND EXPERIENCE To excel in this role, you will have a degree qualification and extensive experience in student recruitment, sales, or a contact centre environment, with a strong ability to apply consultative and solution-based sales techniques. You will be an experienced leader with demonstrated skills in managing human, financial, and physical resources while fostering a high-performing and customer-focused team. Your advanced problem-solving and organisational abilities will enable you to prioritise effectively in a fast-paced, high-volume environment. Proficiency in Microsoft Office, CRM systems, and marketing automation tools is essential, along with excellent communication skills for engaging with diverse stakeholders. While not essential, a general understanding of university policies and the tertiary entrance process would be highly regarded. SHAPE YOUR FUTURE WITH JCU At JCU we’re not just shaping minds; we’re shaping the future. As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more. WHY JCU? JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect , we support and empower our people through the provisions of: A generous superannuation scheme with up to 17% employer contributions with UniSuper 5 weeks of annual recreation leave plus leave loading 15 days paid sick/carers leave per year Up to 6 months paid parental leave A range of flexible working options Staff study assistance and paid study leave Ongoing professional development support Fitness Passport Corporate discount on health insurance Free Employee Assistance Program (coaching and counselling) Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses HOW TO APPLY AND CONTACT DETAILS Are you ready to make a difference? Join us at JCU, where your future meets the tropics. Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps: Complete the application form Upload your current resume Upload a cover letter outlining your relevant experience in relation to the key requirements of the role (view the role profile) and how your skills and experience will ensure your success in the role. Applications close on Sunday 16 March at 11:55 PM AEST . For any enquiries about the role, please contact Regina Blackburn at . If you are experiencing any issues with the Apply link from an external job board, please apply directly via our Careers Page . James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community is safe and welcoming. ABOUT OUR PROCESS At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised. Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used. #J-18808-Ljbffr