Manager, Intensive Education Case Service - Central Queensland Region

Job Description

The Manager will lead a geographically diverse team to deliver intensive education case management services for students and families with complex needs across the Central Queensland Region. This includes collaborating with government and non-government agencies, stakeholder engagement, and overseeing the provision of high-quality, evidence-based education case management. The role involves managing regional caseloads, ensuring alignment with strategic priorities, legislation, and policies. The Manager will report to the Director of Student Child and Family Connect and can be based in Gladstone, Rockhampton, or Mackay. About Us The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle. Your Role Responsibilities include: Lead, manage and develop staff to deliver evidence-based, innovative and effective case management support, governance and reporting activities, project management, and engagement initiatives in relation to intensive education case management. Lead and oversee the management of recruitment and selection, workforce planning, training and performance of staff to build capacity and ensure a high level of case management service delivery in line with departmental requirements. Strategically manage and triage regional education case management caseloads and coordinate, analyse, develop, monitor and review regional case management governance and planning activities to ensure alignment with strategic priorities, legislation and policy, and adherence to stipulated timeframes by utilising individual and team capabilities. Analyse, review and refine regional systems and processes in line with continuous improvement practices to ensure the successful delivery of intensive education case management and maintain currency with regard to changing business and policy requirements. Lead and oversee delivery of intensive education case management, including direct case management provision proportionate to team management responsibilities, and resolution of escalated student cases. Initiate, develop and maintain effective communication and collaborative relationships with key stakeholders including state school principals, regional staff, personnel from other regional and divisional offices, and staff from other government departments, external stakeholders in non-government organisations, non-state schools and education and training providers to maximise available options for case managed young people. Oversee the development of case management practices, protocols and strategies, provide advice on managing potential issues in consultation with internal stakeholders, and ensure the effective management of corporate information, and communication systems and processes within the regional office. About You The ideal candidate will demonstrate a proven ability to: Lead, manage and develop staff to deliver evidence-based, innovative and effective case management practices in alignment with the Department of Education's strategic goals and all legislative, policy and procedural requirements. Strategically manage and triage regional education case management referrals and staff caseloads. Initiate, develop and maintain effective communication and collaborative relationships with key stakeholders including state school principals, regional staff, and staff from other government departments, external stakeholders in non-government organisations, non-state schools and education and training providers to maximise available options for case managed young people. Please refer to the attached role description for any mandatory requirements for this position. Interested? To Apply: Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history). Attach a 2-page written statement in response to the attached role description. We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services. Salary rate shown is reflective of full-time (1.0 FTE). The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. Occupational group Education & Training #J-18808-Ljbffr