Manager Operations Systems

Job Description

Tuesday, 11 February 2025 Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! About the role The Systems Manager is a “hands-on” role responsible for the leadership of resources and the maintenance of systems specific to Vocus Operational Technology. Reporting directly to the Head of Network Operations, this role is key to ensuring that all systems supporting the Vocus network are functioning as expected. Your demonstrable experience within a telco operational environment will be a key to success in this role. The successful candidate will be managing a small team of highly skilled and experienced professionals who look after a broad range of Operational Systems infrastructure. You will be focused on building a positive culture where internal and external resources are engaged and aligned to the strategy to achieve prioritised operational outcomes. The role will oversee the allocation of team members to various infrastructure projects and be responsible for attracting, developing, and retaining the best team to deliver Vocus current and future business objectives, for example, by: Ensuring clarity of expectations for individuals and team. Providing coaching for growth and success to build individual and team capability. Demonstrating commitment to workplace health and safety through active involvement and implementation of the Vocus WHS and Injury management procedures. You will need to be able to effectively participate in and manage the recruitment of new staff as well as the performance management and development of existing staff, ensuring high performers are rewarded and low performances are addressed quickly. You will need to create and maintain individual training and development plans for all team members and identify and manage resources and skill sets as needed. This will involve maintaining a critical skills matrix for core skills and as input to the personal development and training requirements of all team members. You will be expected to work with other teams and partners to demonstrate thought leadership in bringing new ways of working into Vocus. Applicants must hold current Australian citizenship status to meet governmental criteria for NV1 Baseline Clearance, which is essential for this role. Key Technologies Vocus operates large scale distributed Internet Service Provider infrastructure domestically and internationally. Operational Systems infrastructure includes Mail, DNS, Accounting, Authorisation & Authentication (RADIUS & TACACS+). There is a mixed Windows and Linux operating environment. Network Monitoring and Metric Collection - SNMP, NNM, Zenoss, SolarWinds with Grafana Dashboards. CPE configuration management via TR069. Orchestration platforms including Cisco NSO and Blue Planet MDSO. Virtual Server Configuration Management – Puppet. Patch and Vulnerability Management. Database Management - MySQL. About You Tertiary qualification in a relevant discipline e.g IT, Computer science, computer engineering. Experience leading a team. Experience with regional or global communications/network systems. Exceptional organisational skills, the ability to prioritise and multitask; whilst dealing with ambiguity. Proven authentic people leader, with experience in building and leading a geographically dispersed team. Experience managing Systems Administration and Operations resources. Experience managing Development resources focused on BAU bug / break fix activities. Demonstrable experience managing 3rd party Infrastructure Service providers and driving vendor performance. Demonstrated experience in developing and delivering procedures for proactive system design, capacity planning, maintenance, and life cycle management. Demonstrated experience in setting up, managing, and reporting on system monitoring platforms, including service monitoring and performance monitoring. Strong communication skills, both written and verbal with the ability to communicate up to Director level. Team oriented, customer focused, approachable, proactive, and pragmatic self-starter with a strong drive for results. Developed understanding of network security standards, processes, and protocols. Deep understanding of technology and management, including systems administration and application development. Industry recognised qualifications in technology. Highly developed stakeholder management skills with the ability to influence stakeholders at all levels with demonstrated ability to manage crucial and or challenging conversations and drive outcomes. Approachable and strong negotiator, problem solver. Extensive experience in leading delivery teams including distributed teams. Experience in project delivery across multiple platforms. Interpersonal skills with ability to inspire and motivate teams. Work collaboratively and autonomously. What We Offer Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: Diverse and dynamic teams with a supportive and inclusive culture. Supportive career development plans with comprehensive ongoing training, support, and development opportunities. Flexible hours and a hybrid working environment. Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service! Study assistance programs to excel your personal growth, learning and development. Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment. About Us As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections . Enabling Better Possibilities. Ready to take the next step? If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them! We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability. If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process. 20 Bridge St, Sydney NSW 2000, Australia #J-18808-Ljbffr