July 2024 Customer Service Phone Essentials
The July 2024 Customer Service Phone Essentials training course is a short-duration (3-hour) course designed to provide your... more info
March 2024 Customer Service Phone Essentials
Salary:
30.00 - 60.00
Posted:
17-02-2025
Category:
Customer Service
Melbourne,
Job Description
The March 2024 Customer Service Phone Essentials course is a short-duration (3-hour) course designed to provide your employees with professional customer service skills that will immediately impact your business. Whether it’s for new employees, existing employees who are a little stale, or employees who have never had any professional customer service training, this course will teach the core fundamentals to assist them in delivering consistently great customer service over the phone. The course goes beyond traditional customer service training clichés and provides your employees with a proven, reliable structure for phone calls that will enable them to consistently communicate in key moments with energy, empathy, and simplicity. In particular, your employees will learn how to master the start and the finish of any phone call and how to check for understanding, comfort, and resolution throughout. They will also learn and practice a simple but powerful 2-step method for dealing with more difficult customers and situations they may encounter. Who should do this course? The customer service skills we teach are applicable to all industries and are suitable for any employee who speaks to internal or external customers over the phone. Typical roles suitable for this course include: Call centre agents (sales or service) Personal Assistants Warehouse/logistics employees Complaints teams What your employees will learn: Over a 3-hour online/virtual training session, the March 2024 Customer Service Phone Essentials training course will teach your staff the critical skills for call handling that the most successful customer service employees use to deliver superior customer experiences and efficient first contact resolution. Course Details The March 2024 Customer Service Phone Essentials course is delivered live via virtual/online training and is a public course, which means there will be employees from other businesses on the course as well. The course is delivered live at the following date and time: Date: Tuesday, 19th of March 2024 Time: 09:00 to 12:00 AEDT (Melbourne, Australia) The course is just $268 per employee ex GST for 3 hours of live, facilitated learning. Simply purchase your ticket at the top of this page. #J-18808-Ljbffr
Job Details
Salary: 30.00 - 60.00
Posted: 17-02-2025
Category: Customer Service
Melbourne,
Related Jobs
June 2024 Customer Service Phone Essentials
The June 2024 Customer Service Phone Essentials course is a short-duration (3-hour) course designed to provide your employees... more info
November 2024 Customer Service Phone Essentials
The November 2024 Customer Service Phone Essentials course is a short-duration (3-hour) course designed to provide your employees... more info
