Call Centre Team Leader
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March 2024 How to Be a Great Call Centre Team Leader
Salary:
80.00 - 100.00
Posted:
21-02-2025
Category:
Customer Service
Melbourne,
Job Description
The March 2024 How to be a Great Call Centre Team Leader training course provides everything new and existing Team Leaders (or those preparing to become one) need to become an effective Call Centre Team Leader in any call centre/contact centre environment. This course will provide the participants with the training, tools and resources they need to effectively lead an engaged team that consistently hits their targets and KPIs (and even learn which KPIs they should be using!), along with coaching skills to help turn all their team members into top achievers! Delivered over 2 x 3.5-hour workshops (a total of 7 hours) of live, facilitated training , the workshops and included easy-to-customise tools and resources, teach participants how to become a great Call Centre Team Leader in a structured manner that enables them to fast-track their skills without having a significant impact on operations. Course Modules Preparing Your Framework For Success Key Traits, Characteristics and Practices of Amazing Team Leaders Effective Time Management Coachable Call Structures Call Monitoring and Scoring Providing Effective Feedback Team Member Skills Audits Team Member Coaching Plans Who is this course suitable for? This course is designed for: Existing employees preparing to move into a Team Leader role managing employees whose primary role is on the phones. New Team Leaders who want to equip themselves with best-practice skills, resources and tools. Existing Team Leaders who want to enhance their existing skills to take their team to the next level. Long-term Team Leaders needing a reset. Course Outcomes By completing the March 2024 How to be a Great Call Centre Team Leader training course, participants will learn practical, proven and easy-to-implement skills and get 14 easy-to-use and customise Resources and Tools to help them become a truly great Team Leader with: A very clear understanding of the role a Team Leader plays in team success. Practical skills needed to lead a call centre team. The confidence to lead, coach and mentor and improve employee engagement. The tools to drive performance improvements. The March 2024 How to be a Great Call Centre Team Leader training course is facilitated live by Marc Carriere and is priced at $997 plus GST per employee for 7 hours of facilitated learning delivered over 2 x 3.5-hour modules. Tickets can be purchased instantly by credit card or you can request an invoice on the checkout page. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 21-02-2025
Category: Customer Service
Melbourne,
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