Markets Operations Manager

Job Description

Company Description About us: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow. Job Description Join our team as a Markets Operations Manager, where you will play a critical role in optimising our Markets Operations function. You will support the Associate Director of Markets Operations and Planning by ensuring timely execution of the quarterly sales incentive plan, improving governance, and enhancing sales performance reporting. Your focus will be on improving processes, managing data, and developing insights to help the sales team make informed decisions. This role involves working cross-functionally with Markets, Marketing, Finance, and other departments to streamline operations and boost sales performance. In this role, you will contribute to the creation of dashboards in collaboration with the Reporting teams and ensure the integrity and quality of sales-related reporting. You will onboard team members to metrics, KPIs, and SIP plans, analyse market performance data, track KPIs, and identify trends and areas for improvement. This function will support sales forecasting by providing historical data, trend analysis, and pipeline analysis. Additionally, you will maintain and update the CRM system with accurate sales data and provide reports and dashboards to relevant stakeholders, highlighting key metrics and actionable insights. You will also support the Associate Director in streamlining and improving sales processes, recommending and implementing tools and best practices to enhance sales efficiency, and evaluating and improving sales workflows. Ensuring timely and accurate administration of the quarterly Sales Incentive Plan (SIP), maintaining appropriate documentation, and managing queries related to SIP discrepancies are key aspects of this role. Building relationships and maintaining communication with stakeholders at various levels and collaborating with HR and finance teams to ensure accurate compensation and incentive plans are also essential. Qualifications Experience in sales operations, sales analysis, or related fields. Proficiency in CRM platforms (e.g. Salesforce) and sales enablement tools. Advanced Excel skills (pivot tables, VLOOKUP, data analysis) and familiarity with BI tools (e.g., Tableau, Power BI). Strong analytical, problem-solving, and organisational skills. Excellent communication and interpersonal skills, with the ability to work cross-functionally and collaborate with different teams. Detail-oriented with a strong focus on accuracy. Ability to handle large data sets and extract meaningful insights. The ability to influence a wide range of stakeholders and negotiate to achieve mutually agreeable outcomes. Additional Information Why join us: NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth. NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community. At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. Work rights and background checks: To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks. #J-18808-Ljbffr