Medical Receptionist/PA

Job Description

Company Description Where cutting-edge science meets heartfelt care.Genea are world leaders in Fertility treatment, we have been providing industry leading success rates for over 35 years and are passionately committed to providing exceptional care to every single patient. With over 50 specialists on our team working Australia wide, Genea is a growing business constantly working to innovate, lift the bar and continually improve outcomes for our patients.At the core of our business are our people, we work hard to create a workplace that is inclusive, engaging and diverse. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified workplace, we offer a number of benefits to our staff and truly value the contribution of each individual employee.Job Description We are currently seeking to hire a Medical Receptionist/PA to join our Heidelberg clinic on a full time or part time basis (we will consider job share) supporting a new Genea Fertility Specialist. In this role you will work across their Gynae and Fertility practices providing general administration and PA support. As the primary point of contact for patients, your duties will include;Front desk reception duties - meet and greet patients, schedule bookings and handling enquiries Medical administration - preparing patient files, following up consents, surgery bookings, managing referrals, manage doctor clinics, manage phones and emails Pathology requests and ensuring correct documentation is in place for every patient Billings and invoicing - providing quotes, taking payments, Medicare payments and chasing outstanding invoices Patient experience - Delivering an exceptional experience for every single patient Qualifications We are seeking an experienced Medical receptionist/PA for this role – someone ideally who has worked using Xestro software and can hit the ground running. We are a small team in Melbourne so we need someone who enjoys working collaboratively and is happy to help out where needed. And finally, you must love providing excellent patient care – that is what Genea is all about.Additional Information Our staff tell us it is the people they work with that makes them stay, the Genea family. That, and our exceptional success rates. It is pretty special working for one of Australia's leading IVF clinics.And what's in it for you? We know it's important to look after our staff, so Genea offers a number of perks including;Glow - Our rewards portal - be recognised by both your managers and peers. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives Certified Inclusive Employer workplace - Confidence in knowing you are joining an organisation who has achieved the benchmark for workplace inclusion across a number of diversity areas. Genea is committed to providing ongoing training, development as well as actions through our working group to continue to evolve in this space. Certified Family Friendly workplace 2023/24 – A global benchmark for a family inclusive culture which is reviewed annually. This ensures continuous improvement and evolution of our workplace ensuring all staff are best supported in the context of their individual circumstances. Genea is committed to providing a workplace that is diverse, equitable and inclusive. It is important to us that our hiring process is accessible and open to all, we welcome applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people. Please contact our recruitment team ( ) if we can help with any reasonable adjustments to enable you to participate in the job application process. #J-18808-Ljbffr