Memberships and AML Operations Manager

Job Description

120 Edward St, Brisbane City QLD 4000, Australia ● Townsville QLD, Australia Req #170 Wednesday, 26 February 2025 Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances. Career Growth – We offer leadership development and progression opportunities within a respected banking institution. Work-Life Balance – Enjoy the benefits of a regional lifestyle, with stunning landscapes, a relaxed pace, and a welcoming community. Supportive Culture – Join an organisation that truly puts people first, with a team that genuinely cares about your success. About the Role As Memberships and AML Operations Manager, you will be responsible for overseeing the critical administrative functions of the Member Support team for Queensland Country Bank, including Memberships, Deceased Estate Management, Dormant and Unclaimed Monies, and Anti-Money Laundering (AML). Additionally, you will provide expert guidance to internal teams, act as an escalation point for complex matters, and drive process enhancements to improve member experiences and operational efficiency. This is a full-time, 12 month contract position based on a 38-hour working week. The role can be located in either our Townsville Head Office or Brisbane Admin Office. About You Demonstrated experience managing medium to large administration teams. Sound knowledge in the Microsoft Office Suite. Strong attention to detail. Strong decision making especially when information is incomplete or ambiguous. Ability to interpret and appropriately apply legislation and policy, with understanding of AML/CTF legislation. Excellent verbal and written communication skills. Understanding of, or experience with, transaction monitoring applications (e.g. Napier) (desired). Ability to understand and effectively implement the AML Compliance Program (desired). About Us Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, camaraderie, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members. Work life balance and flexible working options. Community Volunteer Leave. Access to an Employee Assistance Program (EAP). Access to our Wellness Program. Discounts on your Banking and Health Insurance products. Cultural lunches and social clubs. Excellent training and development opportunities. How to Apply To apply for this role please follow the links or apply via our Careers Page. Applications close Thursday 13 March 2025. If you do have any questions or require other information, please contact Brydi on 07 4412 3731. *Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.* To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check. #J-18808-Ljbffr