Monitoring Centre Manager

Job Description

Add expected salary to your profile for insights With over three decades of unwavering commitment, Ultimate Security has set the gold standard in safeguarding Australian residential, commercial, and governmental interests. Our arsenal boasts state-of-the-art technology, ensuring a seamless fusion of security and sophistication. We provide comprehensive security solutions, encompassing meticulous security assessments, vigilant static guards, advanced alarm systems, cutting-edge CCTV surveillance, responsive mobile patrols, and round-the-clock alarm monitoring. Our mission extends beyond protection; it embodies a profound sense of responsibility. We are dedicated to our clients, employees, community, and environment, championing a sustainable and secure future. Within our organisation, we cultivate an inclusive, professional environment, where our workforce thrives and continuous development opportunities abound. We maintain a strong presence in the community, fostering engagement and unity across our network. Are you a dynamic and results-driven leader in security operations with a passion for improving systems and driving collaboration across teams? Ultimate Security Australia Pty Ltd is seeking a Monitoring Centre Manager to oversee our cutting-edge, Grade A1 monitoring centre and deliver exceptional security solutions. This is a high-impact role where you will play a key part in shaping the direction of our operations and driving innovation through collaboration, data-driven insights, and advanced technology. Key Responsibilities Leadership & Team Development: Lead, mentor, and motivate a high-performing team of monitoring operators, fostering a culture of collaboration, accountability, and excellence. Operational Oversight: Oversee day-to-day operations of the monitoring centre, ensuring smooth service delivery and continuous improvement of processes. Cross-Departmental Collaboration: Partner with IT, security teams, and other departments to address technical issues, enhance system performance, and implement best practices across the organisation. Reporting & Analytics: Generate detailed reports and statistical analyses of monitoring performance, incidents, and system health. Use these insights to recommend actionable improvements and monitor the effectiveness of security outcomes. System Performance & Issue Resolution: Oversee the health of security monitoring systems, proactively identifying and addressing technical concerns with the IT department to ensure system uptime and optimal performance. Policy & Procedure Development: Develop and implement policies, procedures, and training programs aligned with business objectives and compliance standards to uphold the highest security and operational standards. Stakeholder Communication: Maintain strong communication with internal teams, clients, and stakeholders, addressing concerns, providing updates, and ensuring alignment with service delivery expectations. Regulatory Compliance: Ensure all activities within the monitoring centre are compliant with relevant industry regulations, company standards, and best practices. Selection Criteria: Proven Leadership Experience: Extensive experience in a leadership role within the security or monitoring industry, ideally within a monitoring centre or operational environment. Security System Expertise: In-depth knowledge of security technologies, monitoring software, protocols, and troubleshooting methods. Data-Driven Decision-Making: Strong ability to analyse incident data, generate reports, and identify trends or areas for improvement, using statistics to drive operational decisions. Exceptional Communication Skills: Ability to communicate complex issues clearly and effectively, both within the team and across various departments and stakeholders. Collaboration Across Teams: Experience in leading and facilitating collaboration across departments, such as IT, security operations, and client services, to achieve common goals. Adaptability & Flexibility: Comfortable working in a fast-paced environment with the ability to adapt to changing priorities and demands. Proficiency in Monitoring Systems: Familiarity with industry-standard monitoring software, systems, and tools. Ability to quickly learn and adapt to new technologies. Why Join Us? Innovative Culture: Be part of a forward-thinking company that values collaboration, data-driven decision-making, and continuous improvement. Career Development: Opportunities to advance your career within the company and enhance your professional skills in a leadership role. Competitive Compensation: Attractive salary package and benefits. Dynamic Work Environment: Work alongside passionate professionals in a supportive, flexible, and growth-oriented environment. How to Apply If you are ready to take on a challenging and rewarding role with a leader in the security industry, we’d love to hear from you! Submit your CV and cover letter via seek addressing the selection criteria. Ultimate Security Australia values diversity and encourages interest from Aboriginal and Torres Strait Islander Peoples and people with diverse cultural and linguistic backgrounds. Due to the nature of the role only Australian Citizens or Permanent Residents of Australia will be considered. Please note only successful candidates will be contacted. #J-18808-Ljbffr