Airport Customer Service Officer
Cloncurry Shire Council is seeking an Airport Customer Service Officer to join the team. $42 per hour (inclusive of casual... more info
Moranbah Airport - Customer Service Officer
Salary:
60.00 - 80.00
Posted:
14-01-2025
Category:
Customer Service
Moranbah,
Job Description
Posted: 06/01/2025 Closing Date: 10/02/2025 Job Type: Permanent - Part Time Job Category: Ground Handling Operations Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care! Job Description As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks. The successful candidate for this role is required to pass a pre-employment medical prior to beginning training and employment. Key Responsibilities of a Customer Service Officer: Deliver check in services on behalf of Star Aviation and its Airline customers in the correct application. Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures. Politely welcome passengers as they arrive at the terminal counter. Compare information on tickets with passenger data to ensure it all matches and is correct. Check bookings and issue boarding passes. Educate passengers about airport security protocols and luggage allowances. Safely direct passengers to the correct gate for their flight. Represent both the Airline and Star to the highest-level ensuring customer satisfaction. Ensure the safe and secure operation of all equipment. Perform Boarding Gate duties including public announcements as per our client’s requirements. Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client’s requirements. Desired Skills and Experience The ideal candidate: A valid Aviation Security Identification Card (ASIC) - or ability to obtain one. Awareness of the importance in achieving on time performance goals in an efficient and safe manner. Experience with Aviation/Airline industry – desirable. Excellent organisation and time management skills. Strong ability to multi-task, priorities and meet deadlines. Customer focus to deliver exceptional service. Caring approach to dealing with people. Ability to adapt to changing priorities and situations. Able to work well in a fast-paced team environment. Highly personable and able to communicate and influence a diverse range of stakeholders. Proficient in report writing, in plain and clear English. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 14-01-2025
Category: Customer Service
Moranbah,
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