Motor Claims Business Initiatives Consultant

Job Description

Job Description - Motor Claims Business Initiatives Consultant (2500008X) Job Number: 2500008X Description At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more. About the role As a Business Initiative Consultant, you will collaborate with business owners, subject-matter experts, and key stakeholders to identify process gaps, implement impactful initiatives, and support continuous change. Your expertise will be instrumental in identifying business problems and leading efforts to create effective, sustainable solutions. Collaborate with key stakeholders to identify opportunities for process improvement. Lead and contribute to activities that support the development and implementation of innovative business solutions. Advocate for continuous improvement and support the delivery of excellence through human-centred design and Lean Six Sigma principles. Drive change and help build capabilities within the team to support future growth and efficiency. About you This role is ideal for someone who thrives in a fast-paced environment and is an advocate for continuous improvement. You'll help deliver process excellence and will actively contribute to building lasting capabilities within the division. Experience in being involved in projects and change initiatives. Strong written and verbal communication skills, enabling the development of solid stakeholder relationships at all levels of the organisation. Experience in the Insurance industry with a high level of business understanding. Ability to manage multiple priorities effectively. Proven experience in stakeholder engagement and building key relationships. Proven ability to deliver effective change management. Excellent problem-solving skills with a keen attention to detail and lateral thinking abilities. Ability to analyse and interpret complex information, including numerical and statistical data. Experience using Project Management tools and methodologies, including risk and issue management. Significant experience in process improvement and problem-solving within a large, complex organisation, and the ability to deliver detailed business requirements. Proven ability to thrive in a fast-paced, changing environment and a background in process identification and improvement. Why join RACQ? It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development. By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions. RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying. What we offer you: At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include: Financial benefits and discounts on a range of banking, assistance, and insurance products. Give back to our communities with paid volunteer leave, payroll giving, and volunteering for community events such as MotorFest. A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave. Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offers, and free and confidential Employee Assistance Program (EAP). Invest in your development with in-house development programs and access to an extensive digital learning platform. Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments, and/or a criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team. RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant. #J-18808-Ljbffr