Motor Claims Team Manager (Remote Opportunity)

Job Description

Become a pivotal member of the Hollard's Motor Repair team Opportunity to work with the 5th largest General Insurer in Australia Remote/Work from Home opportunity open to candidates across Australia About Hollard Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together”. Your team Motor Claims forms part of the Operations department, which is known as the heart of Hollard. The team’s culture revolves around working collaboratively to advocate for our customers, allowing us to achieve the best outcomes. We support each other, ensuring the next person is set up for success. We are passionate and motivated to do the right thing, we do not compromise on quality, and we take accountability for our actions. Key Responsibilities will include (however, not limited to the below): Manage a Motor Claims Team to achieve department expense budgets, key performance indicators and financial performance targets and budgets. Communicate and maintain claims KPI’s, guidelines, recommend updates to process and procedure manuals. Constant tracking and monitoring of teams performance, including the preparation of daily, weekly and monthly reports as required or agreed. Provide ongoing support, coaching and development to staff, and undertaking the performance and career development planning, along with providing monthly feedback to direct reports to maintain a culture of personal accountability for individual and team results. Ensure claims decisions are made in conjunction with the PDS, but with specific customer circumstances considered. About You You'll have a strong knowledge of Insurance Claims disciplines, practices, and products as well as knowledge of the Insurance industry regulatory requirements (mandatory). Motor claims experience is highly desirable. Proven team management & leadership skills (particularly leading remote teams). Strong interpersonal and communication skills. For Sydney based candidates, the role will be hybrid with a requirement to attend our North Sydney office one day per month. Working at Hollard At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including: Professional and technical development opportunities. Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle. Paid parental and partner leave. Additional leave options, including 5 well-being days each year. Novated lease options. Corporate employee discounts from various retailers. Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP. Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone. Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. Even if you don’t meet all our selection criteria, we encourage you to apply. Please note that a full background check will be completed on the successful applicant. Please Note: We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered. #J-18808-Ljbffr