Move Management Consultant

Job Description

Posted Thursday, January 30, 2025 at 4:00 PM Main Purpose of the Position: To maintain and improve the Quality System within your own area of responsibility, conforming with Company policies, requirements and standards in relation to Quality Standards ISO 9001, FIDI FAIMPLUS and the International Global Service Charter, as well as ensuring compliance with other legislative restrictions and requirements. To support all aspects specific to the AUNZ Corporate product ensuring maximum efficiency, professionalism and consistency of service provided to all corporate clients, our Allied locations, and in conjunction with other regional Leaders and Move Management CX team members across the APAC region. Job Responsibilities: To work according to the requirements of the Company Quality System and ensure that the quality system is maintained in accordance with ISO 9001, FIDI FAIMPLUS and the Quality and Procedures Manuals. Ensure complete understanding and application of the requirements of the Network Global Service Charter. Monitor professional and congenial liaison with sister companies, franchises, partner agents, agents, Customs & Quarantine Authorities, Shipping Companies and other Commercial Entities at all times, endeavoring to assist them where possible and ensure prompt response is given to all correspondence, including E-mails. Report real and potential problems, as well as any unsatisfactory practices, to your manager for action. Book any ancillary services that may be required by clients, completing all necessary details for order number issuing and transmission. Obtain all required documentation to ensure Customs Interactive, the PRA, and the Forwarding Instructions are done correctly as required for each export consignment. Prepare the necessary documentation and pre-alerts for on forwarding to overseas agents. Stamp and code all export related creditors invoices on coordinated jobs. Update and amend “Critical Date Prompt” reports to maintain less than 10 CDPs at any given time to enable the company to maintain accurate “Customer Tracking System” and for the local system to generate the “auto survey requests”. Produce confirmation of shipping letters for clients, advising destination agent details, vessel and sailing details. Receive and register all import documentation into AMOS, EDI and Customs CMR systems, at all times being mindful of the penalties incurred for late reporting to Customs. Generate letters to import customers and follow up for receipt of required documentation to effect efficient and timely Customs & DA clearances. Proactively contact all customers by phone on a regular basis, following the Import Phone Call Process, and record all details of communications within AMOS. Closely monitor shipment arrival schedules to ensure early reporting to Customs to avoid late reporting penalties. Liaise with Shipping Companies and other Commercial Entities to establish any charges due and arrange due payments, obtain necessary documentation to collect containers from the wharf. Maintain close communication with overseas offices, agents and affiliates to ensure timely receipt of appropriate documents to allow on-time reporting of cargo to Customs. Run reports regularly to identify any delinquent Agents. Escalate instances of habitually delinquent overseas offices, agents or affiliates to management as appropriate. Liaise with Operations Departments nationwide to ensure timely collection of containers from the wharf. Close monitoring of container unloading in timely manner to facilitate deliveries within the required time frames. Prepare and create the appropriate invoicing through AMOS and ensure that the appropriate accruals are recorded and entered against each job. Ensure timely receipt of Customs & Quarantine clearances to enable delivery to be made within the company standard time frames. Book deliveries and prepare delivery documentation. Ensure outturn reports and delivery documents are sent to origin agents as appropriate. Job Requirements: Passion for excellent customer service and excellent communication skills on the phone and by email is essential. Previous Move Management experience is not required but experience in customer service and face-to-face client contact will be very well received. #J-18808-Ljbffr