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NAB Merchant Customer Service Advisor - Knox, Eastern Suburbs

Salary: 60.00 -  80.00
Posted: 15-01-2025
Category: Customer Service
Melbourne, 
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Job Description

NAB Merchant Customer Service Advisor - Knox, Eastern Suburbs 3 days ago Be among the first 25 applicants Located conveniently in the Eastern Suburbs (Knox, Wantirna South) 12 months temporary contract with opportunity to extend or permanency Your new role Join the exciting world of NAB's Merchant Servicing team and become a hero to our business customers, also known as Merchants . As part of the team, you'll provide expert solutions and support to help service their NAB EFTPOS + HICAPS Terminals. Get ready to make a real difference. Day-to-day responsibilities will include: Handling high-volume inbound calls while adhering to KPI's. Helping to educate and service NAB's Business customers on a first-call resolution basis. Adherence to the ASIC Standards and Industry Code of Practice. Examples of calls you will receive: Amendments of HiCaps machine surcharge for Visa Debit. Redirect Amex payments to another account. HiCaps issues with Medicare link. Factory reset due to HiCaps Terminal systems' error. Setting up auto-settlements for Eftpos machines. Assisting merchants with systems outages on both Eftpos and HiCaps terminals. Location of work: NAB Knox Data Centre - 122 Lewis Road, Wantirna South 3152 with FREE PARKING on-site! Start date: 10th of February 2025, and the initial assignment length will be 12 months, offering an hourly rate of $35.86 per hour plus Super. Candidates with the right mindset will have the opportunity to be considered for a permanent role and career progression in the business. You will be working full-time, 8 hours per day, 5 days per week. Shifts will run on a rotating roster Monday - Friday 7:30AM - 8:00PM. Please note this is NOT a hybrid role, and you will be expected to work from the office full-time 5 days a week. You are encouraged to apply if you have: Valid AU/NZ Citizenship or Permanent Residents only! Prior call centre or professional experience. Resilient and ability to bounce back from setbacks. Customer-centric with positive interpersonal skills. Discipline with time. Ability and commitment to work full-time hours for the length of contract and beyond. Tech savvy. What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Seniority level Mid-Senior level Employment type Full-time Job function Finance Industries Banking #J-18808-Ljbffr

Job Details

Salary: 60.00 -  80.00
Posted: 15-01-2025
Category: Customer Service
Melbourne, 

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