National Transport Systems and Continuous Improvement Manager

Job Description

National Transport Systems and Continuous Improvement Manager Full-time Employment Type: Permanent Full Time The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S. Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial. JB Hi-Fi Group is the perfect place to power your career , and we’re excited to hear from you. Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group. Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030. About the role Join us as we embark on an exciting journey here at JB Hi-Fi to uplift our Supply Chain environment through the use of innovative technology which will drive greater collaboration and unlock efficiencies across our Supply Chain, particularly in our last mile execution. As part of our Supply Chain transformation, we have a number of exciting opportunities to join our team as we take the next step in our journey. The National Transport Systems & Performance Manager is a newly created role within our Supply Chain, that is responsible for leading the planning and organisation of all standardised transportation processes and performance metrics. This position serves as the product owner, administrator, and operator of all IT systems (internal and external) essential to the Group’s transport activities. Key responsibilities include, but are not limited to: Leading the day-to-day operations of the team, through providing clear role accountability, coaching and direction. Cultivating a supportive and inclusive culture, ensuring team member safety and well-being is prioritised. Leading the continuous improvement of operational processes. Analysing various transportation flows and sites to optimise and standardise operational processes, identifying and suggesting intervention measures for performance improvement and enhanced customer experience. Acting as an agent of change by rallying all stakeholders around a common vision regarding the development of unified and optimum business processes and IT. Implementing control and monitoring procedures to ensure optimal performance of the service to ensure adherence to budgets, productivity, quality, and delivery times. Driving a safety culture by ensuring transport processes reflect the relevant safety and COR requirements and ensure team provides reporting on COR incidents across the Group. Governing the carrier audit schedule and ensuring team communicates requirements to all parties, supports or undertakes audits and monitors the completion of corrective actions. To be successful in this role, you will need: 8+ years of experience managing System & Performance team - specifically within home delivery, logistics, transportation, warehousing, or related field. Strong experience in transport planning and scheduling. Comprehensive knowledge of the transport industry, transport equipment and relevant legislative and regulatory requirements such as Chain of Responsibility. Strong experience in leading and building large (and sometimes geographically dispersed) teams. Strong computer literacy and exposure to general software packages (such as Microsoft Office Suite) and warehouse software (such as Oracle, SAP, AS400), including transport management systems. Strong financial and business acumen. Comfortable embracing change, resilient in overcoming challenges, and flexible in adjusting priorities, all whilst maintaining a proactive approach to continuous improvement. If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! #J-18808-Ljbffr