Network Support Officer / Network Engineer

Job Description

Job Summary Division Name: Information Management and Operational Systems Position No: 36988 & 36624 Closing Date: 2025-03-25 5:00 PM Location: East Perth Job Type: Permanent - Full Time About the Job Join the PTA’s dynamic Network and Security Operations Team and play a key role in delivering critical network and cybersecurity services across WA's public transport network. About the roles! As a Network Engineer, you will ensure the availability, performance, and maintenance of the PTA’s network infrastructure, delivering reliable services to meet customer needs. This role involves providing first and second-line support for Ethernet network systems, including switches, routers, firewalls, and IP telephony systems. You will monitor network performance, implement solutions to enhance systems, and contribute to the renewal of continuity plans. Your expertise will be essential in guiding and supporting colleagues while developing effective working relationships with clients and stakeholders. The role also involves analysing network performance, recommending improvements, and supporting technology projects by preparing technical documentation and offering expert input. Staying updated on computing trends, particularly Ethernet networks, and sharing knowledge within the team are vital aspects of this position. To excel in this role, you should possess: Possession of Cisco Certified Network Associate (CCNA) certification with experience in Ethernet network systems, including Cisco Catalyst, Nexus switches, routers, wireless infrastructure, firewalls, IP telephony, fibre-channel switching, and F5 load balancing. Proficiency in Cisco ACI, DCI Technologies, SDA – DNAC/Catalyst Centre, Identity Services Engine, and SDWAN. Extensive knowledge of network operating systems (Windows, Linux) and services such as DNS, DHCP, Internet domain, and IP address management. Network Support Officer In this role, you will support the performance, availability, and maintenance of the Public Transport Authority’s (PTA) Ethernet network systems. You'll assist in analysing system performance, identifying problem areas, and proposing solutions to enhance services. Proactively contributing to system improvements, you'll help document network designs, update continuity plans, and share knowledge with your team while staying up to date with emerging technologies. Your responsibilities will include day-to-day administration of network systems such as Ethernet switches, routers, firewalls, and IP telephony. You'll provide technical support to staff and customers, working in line with Service Level Agreements and Operational Level Agreements. Additionally, you'll assist with project documentation and support the development of strategies to improve PTA's network services. To excel in this role, you should possess: Experience with planning, installing, and supporting Ethernet network systems, including Cisco Catalyst, Nexus switches, routers, and wireless infrastructure. Knowledge of network operating systems (Windows, Linux) and services such as DNS, DHCP, and IP address management. Familiarity with Checkpoint firewalls, Cisco IP telephony, fibre-channel switching, F5 load balancing, and associated cabling infrastructure. About Us The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values. At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission. As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way. You can expect. Opportunities to grow through personal development and career pathways Health and Wellbeing programs including access to a free 24/7 onsite Gym Subsidised Corporate Apparel and Spectacles Opportunity to join our Social Club offering savings and benefits all year round. There are two permanent full-time opportunities available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months. To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia. The PTA is an equal opportunity employer and encourages people with disabilities, Aboriginal and Torres Strait Islander people, and persons from culturally diverse backgrounds to apply. Further Information Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment. Please contact David Taylor on (08) 9326 5841 for specific information about the role. Applicants are requested to provide the following: A comprehensive CV with two work-related referees. A cover letter (no longer than 4 pages) outlining your experience and interest in the role. Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted. All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered. Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment. The Public Transport Authority of Western Australia (PTA) is responsible for the operation of all bus, train, and ferry public transport services in the greater metropolitan area under the Transperth brand. It also operates public transport services in regional centres, operates road coach and rail passenger services to regional areas under the Transwa brand, and administers School Bus Services (SBS). #J-18808-Ljbffr