Network and Security Operations Engineer

Job Description

Network and Security Operations Engineer Join a leading Managed Services Provider serving Government & Commercial Clients. We promote a collaborative family culture and work with technologies like Cisco, Palo Alto, F5, and SDWAN. This position offers hybrid work options in Sydney. The Company AC3 is an Australian-owned Multi-Cloud Solutions Provider with offices in Sydney, Melbourne, Brisbane, and Auckland, servicing over 50% of the NSW Government and 1,200+ customers in Australia & NZ. We specialize in Cloud & Infrastructure, Cyber Security, and Software & Data Integration. The Position As part of our Managed Services practice, you'll join our talented Network & Security Operations Team to provide network support to both AC3 and our customers while minimizing risks. Responsibilities: Manage, maintain, and improve the Network services for AC3 and customer systems. Monitor performance of key components, solutions, and services. Assist with compiling weekly and monthly reports on managed Networks as required. Ensure that managed Networks meet or exceed operational SLAs. Provide input into the design and implementation of technical solutions and services. Handle customer interactions and manage tickets for incidents, requests, problems, and change management. Skills & Experience: Previous experience as a Network & Security Operations Engineer, with proven L3 troubleshooting skills. Experience working for an MSP/IT Solutions Provider is highly desirable. Strong technical skills in F5 LTM/GTM. Ability to troubleshoot complex issues in diverse network and security topologies. Relevant industry certifications such as CCNP, CCDP, PCNSE, ITIL, etc. What’s in it for you? Join an expanding Multi-Cloud Solutions Provider with an excellent reputation. Engage with varied environments and clients (corporate and government). Investment in certifications & training. Company benefits including discounted lifestyle services such as health insurance, salary packaging, and half-day Fridays once a month! True flexibility in the workplace. Focus on internal promotions. Equivalent to 5 weeks annual leave. Convenient Sydney CBD location with state-of-the-art facilities. Participate in numerous company social events. Salary range of $120-$125,000 + super + bonus + on-call + benefits. Culture At AC3, we prioritize relationships that extend beyond work. We value that everyone is heard and treated with respect, fostering an environment where ideas can flourish. We embody three core principles: Work Wise: We collaborate to provide exceptional service to our customers. Work Humble: We bring our authentic selves, making us unique and approachable. Work Honest: We commit to delivering honest work and seek opportunities for improvement. We’d love for you to experience the AC3 way for yourself! Seniority Level Mid-Senior Level Employment Type Full-time Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr