Night Auditor
Vibe Hotel North Sydney, 171 Pacific Highway, Sydney, New South Wales, Australia Req #2420 Tuesday, 2 July 2024 Are... more info
Night Auditor - Novotel Darwin CBD
Salary:
60.00 - 80.00
Posted:
28-01-2025
Category:
Audit, Taxes Accounting
Darwin,
Job Description
WHO WE ARE Established in 1987, DCOH (formerly known as Halikos Group) is a locally owned and operated construction, development, operations and hospitality company. Under the banner of Thyme Hospitality, DCOH owns and operates a portfolio of hotels and venues. The portfolio includes Novotel Darwin CBD, The Smith Hotel and the Frontier Hotel along with the associated restaurants and bars at these locations. Forming part of the fabric of Darwin and the Northern Territory, we are committed to supporting the local community through strong buy local policy, longstanding partnerships, relationships and sponsorships with local community enterprises and an employ-local first ethos. Join the team and be part of our common goal to contribute to the growth and prosperity of our community through excellence, leadership and integrity. KEY RESPONSIBILITIES: Operational Duties Assist in balancing and auditing daily financial transactions for all hotel outlets. Maintain and update accurate guest accounts and ensure proper documentation. Enforce security protocols to protect guest confidentiality and hotel assets. Process guest check-ins and check-outs efficiently and professionally. Respond promptly to guest enquiries, complaints, or requests with the highest level of service. Conduct night-time property inspections to ensure safety and security standards are met. Prepare and deliver reports, including financial summaries and daily activity logs. Team Collaboration Liaise with internal teams (e.g., Housekeeping, Engineering) to resolve guest issues and ensure smooth operations. Attend and actively participate in regular team briefings and training sessions. Share relevant updates and insights with team members during shift handovers. Compliance & Safety Abide by health, safety, and emergency procedures as outlined by hotel policies. Report hazards, equipment issues, or incidents to the Front Office Manager and follow up as required. Uphold Accor’s Workplace Health & Safety (WHS) standards, including safe work practices and use of PPE. Guest Relations & Services Provide efficient, friendly, and professional service at all times. Handle guest complaints with tact, escalating issues when necessary. Represent Accor’s values and Heartist culture by delivering memorable guest experiences. Essential Availability to work overnight shifts, including weekends and public holidays. Strong attention to detail with excellent organisational skills. Flexible, adaptable, and able to work under pressure. Passion for guest service with a professional and approachable demeanour. Ability to work collaboratively in a multicultural environment. Requirements SKILLS AND QUALIFICATIONS Previous experience in a front office or hotel-related role (1-2 years preferred). Proficiency in Microsoft Excel and general computer literacy. Excellent verbal and written communication skills. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 28-01-2025
Category: Audit, Taxes Accounting
Darwin,
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