Night Auditor (Part Time)

Job Description

Company Description The latest addition in the Accor portfolio, The Clarence Hotel Sydney is centrally located in the Sydney CBD near Wynyard, Pitt St Mall, Barangaroo, and Darling Harbour. Clarence is in the funky part of town, where the buildings operate large business deals by day, and the nightlife is a plethora of hidden bars and laneways of entertainment. The Clarence Hotel Sydney is a small hotel consisting of 50 funky boutique hotel rooms and a guest-only gym. Job Description There is a unique opportunity for an experienced professional to join our Front Office team as a Night Auditor on a part-time basis (2 set overnight shifts a week). Reporting to our Front Office Manager and with a hands-on approach, you, as the Night Auditor, will complete the Front Office operations solo during the overnight hours of 11 pm – 7 am for all duties of reception, reservations, telephones, and houseperson duties, all while creating memorable and unique experiences for the guests visiting our hotel. We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people. You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits.#WeAreHeartists Benefits, Rewards, Motivations With a hands-on approach, effectively audit the Hotel Front Office operations to achieve a reputation as a market leader in individualized customer-focused service in the hotel locality. In the absence of the General Manager and Heads of Department, oversee the day-to-day operation of the hotel while ensuring quality and compliance with standards. Ensure hotel targets are achieved. Ensure the operation of an effective night audit function in conjunction with the Night Manager to ensure accuracy of this daily function while maintaining customer focus. Monitor all Very Important People (VIPs), special guests, and their requests to ensure their needs are met and loyalty is maintained. Qualifications Total night owl; you thrive in the middle of the night and enjoy working while others are sleeping. Guest-obsessed and service-minded. Proven negotiation & conflict resolution skills. Desire to coach and develop Front Office hotel professionals through both face-to-face and some email communications. Relevant experience in similar roles with a proven success record. Attention to detail, especially with numbers. Ability to work collaboratively with other leaders in the business. Excellent communication skills with fluency in English. A high standard of grooming and presentation. Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays. Additional Information If you share our passion for hospitality, service excellence, innovation, and drive, we would love to hear from you! Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Please note that full AU working rights are required for this role. #J-18808-Ljbffr