Flarial Services LLP Hiring For Technical Support Engineer Desktop Support at Australia
Technical Engineer installs and configures computer applications. Engineers monitor and maintain computer networks. Technical... more info
Nobreza Consulting Private Limited Hiring For Technical Support Analyst Technical Support Engin[...]
Salary:
80.00 - 100.00
Posted:
15-01-2025
Category:
Technical Support Administration
Job Description
Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 15-01-2025
Category: Technical Support Administration
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