Looking for an Office Coordinator
Work With Us 24 July 2024 Last Updated: 30 July 2024 Location: Thomastown Office Reports to: Office Manager Employment type:... more info
Office Coordinator
Salary:
60.00 - 80.00
Posted:
11-01-2025
Category:
Project Process Management
Job Description
Tasks and Responsibilities This is a highly varied role, with the responsibility of providing an outstanding level of service to our valued clients. Your responsibilities include, but are not limited to: Greet customers both in person & over the phone A high level of professionalism and attention to detail Be reliable and trustworthy, and take pride in what you do Answer a high volume of calls Coordinate tickets/jobs for our busy helpdesk & tech services Responsible for liaising with other departments for ticket handovers Process all tickets within SLA (agreed repair timeframes) guidelines and follow procedural requirements Track technician movements and liaise with clients on ETA’s General administration duties Provide clear information to IT personnel Review tickets for quality control Track inventory and special ordering of required equipment The ability to work as part of a team in a diverse, fast-paced environment Critical incident management; initiating call bridges, managing critical incidents Performs other duties as assigned (within an administration aspect) Requirements Able to obtain a full police check Open driver's license Start within a 2-week time frame, ideally Must be an Australian resident available to work full time without restrictions Work full time in Cannonvale HQ, but also be flexible to cover Proserpine as needed (15km away) Primarily sitting with some walking, standing, and bending Able to hear clearly and speak clearly into a telephone Close visual work on a computer terminal Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments Skills Required Attention to detail Excellent organizational skills Exceptional customer service skills Ability to multitask effectively Manages stress and/or fast pace effectively Able to be highly confidential Able to work as part of a team Proficiency in Microsoft Office Suite Basic IT knowledge and understanding of IT terms Strong written and interpersonal communication skills General understanding of I.T. terminology is advantageous but not required Job Type: Full-time Pay: From $55,000.00 per year Schedule: Monday to Friday Experience: Office administration: 1 year (Preferred) Work Authorisation: Australia (Required) Work Location: In person #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 11-01-2025
Category: Project Process Management
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