Online Sales Advisor

Job Description

As a Virtual Tesla Advisor, you will be responsible for delivering seamless customer service throughout the entire customer journey across all our digital distribution channels. You have a relentless determination to succeed and are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customers on the phone, Video Calls, via E-Mail, or the Tesla Chat. You are part of a larger virtual team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve outlined targets. What You’ll Do Offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat, and Web Sales opportunities). Excite, engage, and educate prospective customers and current owners through calls, emails, or text and outbound events to educate them about Tesla’s product offering and answer questions. Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPIs. Manage incoming requests through our Tesla Chat and utilize the stream function in SMP/WDO. Ensure close and tailored communication with customers at all touch points. Inform and educate professionals on the phone, Video Calls, via E-Mail, or the Tesla Chat about Tesla at every opportunity. Effectively present, sell, and support the delivery and installation of the entire Tesla ecosystem. Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership. Ensure excellent customer service and individual solutions for our customers. Help create, maintain, and develop sales and delivery pipelines in line with expectations. Maintain sales administrative duties and ensure systems are up to date, as well as effectively manage all outbound activities and reporting. Carry out Virtual Consultations through Video Calls and support the customer journey virtually. Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day. Perform additional responsibilities as assigned to meet business needs. Manage any additional duties to support wider business requirements. What You’ll Bring Experience in providing excellent customer service in a fast-paced environment. Confidence in creating great conversations and relationships tailored to the customer’s needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls). Ability to thrive in a team-based environment and achieve common goals. Great problem-solving skills and a strong ability to take initiative and be proactive. Ability to effectively handle multiple priorities, organize workload, and meet deadlines. Resilience, adaptability, and a constant desire to develop. Capable of working autonomously as well as in a team. Positivity, enthusiasm, and a passion for the mission of Tesla. Confidence in learning and adapting to multiple technologies. Able to communicate, read, and write effectively in the English language on all levels. Good knowledge of MS Office. Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice. #J-18808-Ljbffr