Operations Analyst - Managed Equipment Service (MES)

Job Description

Job Title: Operations Analyst - Managed Equipment Service (MES) Job Description Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. Your challenge Philips challenges you to utilise your reporting and Data analyst experience in this Managed Equipment Service Operations Analyst opportunity based in our North Ryde office. This role is responsible for managing the back office supporting functions for the MES (Managed Equipment Service) including Install Base, Operational Analytics and MES reporting by liaising with the appropriate Philips team members and integrating with the MES delivery team. Reporting to the Solution Delivery Leader ANZ, you will be required to continue the development and maintenance of relationships with a variety of internal and external stakeholders at all levels including: Clients, MES Managers covering Operations & Contract Management, Head of Customer Support, MES Management team, and district Field Service teams. Within our MES customer base, the role will engage with suppliers, operators, clinicians, and administration staff as required. With your great skills in problem solving and operational excellence focus, you will be able to confidently deliver process improvement as well as the ability to leverage colleagues and influence across a matrix organisation which is critical to the success of this role. Responsibilities include: Development of Key Performance Indicator reports for MES Management Meetings (monthly, quarterly, and yearly) Insight and reporting on Uptime for Systems managed by Philips Contractual profitability reporting Monthly collection and analysis of Service Work Orders for Key Performance Indicator (KPI) reporting End to end operations delivery through managing key relationships Oversees data management, analysis and metric application to create visibility and with the MES Management identify root causes of gaps in a consistent and best in class MES delivery Overseeing and maintaining system replacement roadmaps and budget allocations Liaison with install base team to ensure management of install base Liaison with centralized planning for preventative maintenance planning Investigation of specific work orders for MES supplier performance management Support the needs of Philips customers and maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value Assisting the solutions team with supplier follow-ups on customer inquiries You’re the right fit if: Experience of operational analytics and contract administration with Industry skills/knowledge of healthcare and radiology operations being ideal. Strong command of Microsoft Office Suite, with advanced excel skills and previous knowledge. Experience with operations functions of Service Max a bonus. Experience in working within a matrix structure or cross-functional team You are confident in presenting on a regular basis with high level of communication (verbal, presentation and written) and stakeholder management. Influential interpersonal and Sales skills with the ability to build long-term and trusting customer relationships both internally and externally. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status. We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply. Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request. #J-18808-Ljbffr