Operations And Workplace Manager - Parramatta And Canberra

Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.About Us: Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.The Role: The Operations and Workplace Manager is responsible for overseeing both workplace experience and facilities management operations at assigned Westpac sites. This role leads a diverse team of concierge and workplace professionals, while also serving as the key facilities management contact. The position requires balancing exceptional customer service delivery with effective building operations management to create an optimal workplace environment for Westpac employees and visitors.Responsibilities include but are not limited to: Lead and inspire high-performing teams of Client Suites Concierges, Workplace Coordinators, Lobby Concierges, and other workplace experience staff. Ensure delivery of exceptional concierge and workplace services across client suites, private wealth areas, executive floors, and general workplace spaces. Oversee end-to-end management of workplace experience requirements, including reception, visitor management, meeting room bookings, and special events support. Drive implementation of workplace initiatives and best practices to enhance the employee and visitor experience. Serve as the key facilities management contact for assigned Westpac sites. Oversee day-to-day facilities management operations, including planned and reactive maintenance, cleaning, waste management, and other building services. Manage relationships with facilities service providers and subcontractors to ensure high-quality service delivery. Conduct regular site inspections and property condition assessments. Oversee compliance with essential services requirements, WHS regulations, and environmental sustainability initiatives. Manage the facilities help desk, ensuring timely resolution of issues and maintenance requests. Coordinate minor works and workplace modifications as needed. What you will bring: Proven experience in corporate real estate, facilities management, or hospitality, with at least 3 years in a leadership role.Strong understanding of both workplace experience best practices and technical facilities management principles, coupled with experience with facilities management systems, workplace management tools, and data analysis platforms.Excellent interpersonal and communication skills, with the ability to engage effectively with all levels of an organization.Knowledge of relevant health and safety regulations, building codes, and industry standards.Strong analytical and problem-solving skills, with the ability to balance multiple priorities in a fast-paced environment.Flexibility to adapt to changing client needs and requirements.Ability to deal with a variety of complex issues concurrently.Ability to work under pressure with limited supervision.What to expect from us: As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disabilities, and people of all ages, religions, and races.We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! About JLL: We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics, and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. #J-18808-Ljbffr