Operations Director, Media

Job Description

CHEP connects brands to culture through creativity, technology and media. With a restless ambition to create what's next, our aim is to continually redefine what inspiring, effective communications can be. With 300 people across three offices, the agency leads the market in integrating digital capabilities like Martech, Adobe, CX and Predictive AI with e-Commerce, Social and Content. As a result, CHEP is known for creating different-shaped ideas that other agencies can't do. We believe unrivalled work is created where these disciplines intersect. Work that connects the left and right brain, brings brands and consumers together, delivers compelling stories and systems, and delivers both effectiveness and creativity that ultimately changes the fortunes of businesses. We call this Connected Creativity. Role Description The Operations & Traffic Manager for CHEP's Media team ensures the efficient management of workflows, resource allocation, and project timelines to support the team's delivery of high-performing media strategies and campaigns. The main role is to oversee the coordination of tasks across team members, monitor capacity, and prioritise work to meet deadlines and client expectations. This role is crucial in optimising operations, resolving bottlenecks, and supporting the team's ability to deliver impactful media solutions efficiently and effectively. Responsibilities Workflow and Resource Management Task Allocation: As the central point of briefing for our clients Media team, assign tasks to team members based on their expertise and availability. Capacity Planning: Monitor workloads to ensure team members are neither underutilised nor overburdened. Resource Optimization: Ensure resources, including tools and technology, are effectively utilised to meet project goals. Project Scheduling and Coordination Traffic Management: Prioritise incoming requests and ensure work is routed to the appropriate team members. Cross-Team Collaboration: Facilitate communication between the media team and other departments (data, account management, strategy, etc.) to align goals and timelines. Process Optimization Workflow Streamlining: Identify inefficiencies in existing processes and implement solutions to improve operational effectiveness. Standard Operating Procedures: Develop and document SOPs for campaign planning, execution, and reporting. Communication and Stakeholder Management Stakeholder Liaison: Act as the central point of contact for internal teams, clients, and external group teams. Feedback Management: Ensure client and stakeholder feedback is incorporated into deliverables promptly. Tracking and Reporting Performance Monitoring: Track the progress of media campaigns and ensure they meet objectives and KPIs. Reporting: Generate reports on resource utilisation and department outcomes for leadership review. Team Support and Development Training and Onboarding: Facilitate onboarding for new team members and provide training on workflows and tools. Conflict Resolution: Address bottlenecks or challenges within the team to maintain smooth operations. Tools and Technology Platform Management: Oversee the use of media planning and reporting tools to optimise campaign tracking. Tool Integration: Evaluate and recommend tools or platforms to improve operational efficiency. Compliance and Documentation Policy Adherence: Ensure all team operations comply with organisational policies and industry standards. This role is pivotal in ensuring the smooth execution of media campaigns, balancing strategic priorities with operational efficiency to deliver impactful results for clients. Please note: All applicants must have valid Australian working rights. Clemenger Group is an equal opportunity employer and committed to building a diverse and inclusive workplace. We welcome people of all backgrounds and can assist with your application if you have a language or cultural special consideration, disability or impairment, or use assistive technology – simply contact us via #J-18808-Ljbffr