Operations Incident Analyst

Job Description

Be inspired every day – let your work make a difference#Superwithimpact More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world. HESTA is also an inspiring and rewarding place to work. That’s because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they’re focused on living and creating a strong organisational culture. We’re an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members – and we are proud to serve them. The opportunity – ‘Do what you love, and you’ll never work a day in your life’ #careerswithimpactBring your authentic & passionate self to this exceptional role. Are you an analytical problem-solver with at least 1 year of experience in superannuation or insurance? Ready to take your career to the next level? We have multiple opportunities available! As part of our team of Operational Incident Analysts, you'll play a crucial role in managing and resolving simple insurance and administration incidents. This position offers excellent exposure to various aspects of the industry while working in a fast-paced, collaborative environment. Please note this is a 12 month maximum term contract. What You'll Do: Manage and analyze operational & insurance incidents Conduct initial assessments and documentation of incidents Collaborate with Risk & Compliance teams for incident resolution Liaise with key partners and stakeholders You're Perfect for This Role If You Have: 1-2 years of experience in superannuation or insurance Understanding of RG277 principles and SIS regulations Proficiency in Microsoft Office Suite Experience in incident management or similar analytical roles Excellent communication skills and attention to detail Strong analytical and problem-solving abilities What Sets You Apart: Experience with GRC systems Background in risk and compliance Understanding of insurance policy frameworks Proven ability to work in fast-paced environments This is an excellent opportunity for someone looking to enhance their career in the superannuation/insurance sector while working for an organisation of purpose. Benefits that matter and make a difference for our employees: Leave for those moments that matter: an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Your Professional development matters: up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools. Your health and wellbeing matters: free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7. Your financial wellbeing matters: 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options. We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity. We want all candidates to feel safe, included and provided with the best opportunity to thrive; if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team at and we’ll call you to discuss. We’ll close applications when we find the right person, so get in quick before you miss this opportunity. Please note: Applications via recruitment agencies will not be accepted for this position. #J-18808-Ljbffr