Operations Manager - Adelaide Parcel Facility

Job Description

Shift Operations Manager | Adelaide Parcel Facility Ref #: 12364279 Entity: Australia Post Opening Date: 05-Mar-2025 Work Type: Permanent Full Time Description & Requirements Are you a dynamic leader with a passion for continuous improvement and team collaboration? Do you thrive in a fast-paced environment and have a knack for engaging and inspiring large teams? If so, we want you to join our team as a Shift Operations Manager at the Adelaide Parcel Facility! At Australia Post, we're evolving our operations to better serve our customers and communities. With cutting-edge sorting technology, we’re shifting from mechanisation to automation, enhancing our service delivery and providing customers with real-time visibility of their shipments. How we’ll deliver for you We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety. Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day. We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more. About Your Role As the Operations Manager, you will play a crucial role in leading a diverse team of 130 members across multiple shifts and teams in afternoon operations (11am - 7pm). You’ll support the Processing Manager in fostering a collaborative culture, driving performance improvements, and ensuring safety and compliance standards are met. This is your chance to lead a dynamic team and help transform our operations for the future. Key Responsibilities Lead and direct processing and support activities to meet operational performance targets. Ensure compliance with quality and safety standards while driving process improvements. Manage staff allocation and resource availability for efficient operations. Engage and influence stakeholders to enhance service delivery and customer satisfaction. Coach and mentor team members to promote a positive workplace culture. What We’re Looking For: A technically proficient leader who can leverage their shift production experience to drive operational success. You should possess: Advanced leadership and team-building skills, with a focus on fostering an inclusive and supportive environment. Proven ability to coach and mentor team members, utilizing data-driven approaches to enhance performance. Exceptional interpersonal and communication abilities, with a knack for translating complex technical concepts into actionable insights. A strong commitment to customer service and operational excellence, with a track record of implementing process improvements. Extensive experience in shift production management, including scheduling, resource allocation, and workflow optimization. Proficiency in using production management software and tools, with a deep understanding of supply chain management and optimization. Yellow Belt accreditation (or equivalent), demonstrating your proficiency in Lean Six Sigma methodologies will be highly regarded. We’re delivering together At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on See and hear what it's like to work with us in our warehouses: #J-18808-Ljbffr