Operations Manager - Arden Homes

Job Description

Operations Manager – Residential Buildings – 12-month contract • Join Arden Homes part of the national residential builder NEX Building Group• Key strategic leadership role managing our project delivery team• Scoresby location | 12 Month contract Arden Homes was established in 2010 and has built a reputation as being Victoria’s leading builder of all-electric and solar powered homes. Our homes have won some of the most prestigious awards from industry bodies and associations across Australia including the most demanding design categories. We create individual, innovative, and intelligent homes that stand out from the crowd and stand the test of time. We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group. Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees. Our perks and benefits We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a range of benefits including: Discount on building a new home through our building brands (after qualifying period) 12 weeks paid parental leave for primary carer and 4 weeks paid for secondary carer Discounted health insurance through nib Discounts on whitegoods Fitness Passport Employee assistance program Flu vaccinations Professional development and educational assistance Attractive remuneration And so much more! About the opportunity The Operations Manager is part of the Arden Homes Operations team and reports to the General Manager - Operations. The key focus of this role is to provide leadership and support to our Customer Service Administration Teams (onsite & presite) and Permits department. In this highly rewarding role, your focus will be to oversee the workflow and pre-construction phase. Monitor and assess team accuracy and process daily Strategize process improvements for better workflow Support Team Leaders and provide relevant training and expectations for output and outcomes Monitor exceptional and authentic customer service across all sectors Communicate and successfully resolve customer issues Work alongside major stakeholders to effectively drive budget outcomes About you You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will: Relevant management experience (minimum 2 years) in a similar role within the building industry Excellent presentation and client relationship management Excellent verbal and written communication skills Solid working knowledge of building and construction regulations and process is an essential requirement Lateral thinking problem solver who will have the ability to work autonomously Highly organised, able to manage a variety of activities while maintaining a consistent positive and professional attitude. Positive attitude with great interpersonal skills and the ability to work with management, staff and customers at all levels Model the organisation’s values Interested? The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical. If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to nexbg.com.au or follow us on LinkedIn. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr