Operations Manager - Broadmeadows Central

Job Description

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Role Purpose The key purpose of the Operations Manager is to serve as the strategic leader, ensuring the seamless and efficient functioning of all operational elements within the centre. This role is instrumental in maintaining the highest standards of safety, compliance, cleanliness, emergency preparedness, and operational efficiency. The Operations Manager is committed to nurturing a professional and positive environment for staff, contractors, retailers, and customers. This role oversees the daily activities related to the centre’s presentation, including maintenance and security, while fostering and strengthening stakeholder relationships. The Operations Manager is also responsible for enhancing the customer experience through effective management of the centre’s budget, optimizing costs, and ensuring compliance with local regulations and safety standards. Additionally, this role involves leading and coordinating various teams to achieve the centre’s operational goals, driving continuous improvement and operational excellence. Key Accountabilities People Leadership All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations). Regular 1:1’s, team meetings and development conversations conducted - minimum monthly cadence. Performance issues are managed in an effective and timely manner. Quarterly development conversations conducted with all team members. 100% of compliance training is completed on time for team. All health and safety, risk and compliance requirements are delivered across the team. Effective management of budgets as per forecast with demonstrated focus on managing cost. Demonstrated commitment to building own capability as a people leader. Operational Management & Accountability Manage operational contracts and ensure that optimum value is realised for expenditure. Maintain quality contract documentation by conducting monthly KPI’s with action plans/rectification where items are not achieved. Report and participate in contract renewal activities as opportunities arise. Focus on cleaning and hygiene, present the assets to a high standard each day for retailers, consumers and staff. Manage the security contract to provide a safe and secure site through active leadership, high levels of contractor engagement and outstanding team performance. Responsible for minimising terrorism risk and reducing crime and disorder. Responsible for the day-to-day management of suppliers and their contracts, including but not limited to, security, cleaning, HVAC, vertical transport, etc. Ensure safety of asset occupants through the centre emergency management procedures. Support in responding to retailer enquiries or complaints as required. Responsible for delivering improved presentation standards through targeted capital and operating expenditure budgets programs. Coordinate and facilitate the onboarding of new tenants, manage works and address any tenant-related issues. Create and maintain positive relationships with internal and external key stakeholders that impact the performance of the department. Ensure the shopping centre is compliant with Legislative obligations, Australian Standards and Vicinity procedures. Manage annual essential safety measures obligations and certification. Confidently deliver presentations to wider audiences and facilitating training sessions for staff members. Responsible for managing, contributing and implementing the Environment Social and Governance initiatives. Cooperate with the regulator when HS&E issues arise. Responsible for managing the waste management for the centre. Administration Responsibility Responsible for operational contracts and ensuring optimum value is realised for expenditure. Responsible for quality contract documentation. Financial Responsibility Manage the centre’s operations budget, ensuring all expenses are within the allocated budget. Regularly monitor and control operating costs. Oversee and optimise revenue streams. Prepare and present financial reports to senior management. Identify and implement cost-saving measures. Track and analyse tenant sales data. Key Role Relationships Retailers: Maintain strong communication and collaboration with retail managers. National Operations: Attend meetings scheduled by the National Operations management team. Major Contractors: Foster strong relationships with major contractors. Local & Emergency Services: Establish effective relationships with local emergency services. Tenancy Delivery Team: Coordinate with the tenancy delivery team. Joint Venture Partners: Support the Centre Manager in reporting to senior management. Experience & Capabilities ESSENTIAL EXPERIENCE A leader with a track record of achieving positive outcomes. Experience in the operations field managing retail and mixed-use assets. Experience managing complex building services contracts. Demonstrate an ability to deliver projects on time and budget. Maintain a risk register and appropriate documentation. Ensure that the building’s Annual Safety Measures Certification is achieved. Operate all emergency Management Control equipment on site. Chief warden training with experience in managing emergency scenarios. Maximise building efficiency and develop a sustainability program. CRITICAL KNOWLEDGE Clear understanding of contractor management. Develop and administer an operating and capital budget. How to build a short and long-term capital expenditure plan. How to develop a robust maintenance program. Manage the centre’s lifecycle plan and asset register. Completion of administrative duties as required. CAPABILITIES Strategic in approach to identify and deliver initiatives. A leader that can motivate, develop, and recognise people. Deliver projects on time and within budget. Strive to maintain industry-based knowledge. Have an eye for detail. Seek out and encourage diverse views. Understand and show respect for the diversity of the Vicinity community. A catalyst in creating an environment where people feel confident. Strive to build robust relationships. Understand the needs of others. Excellent communicator. Ensure successful initiatives are shared across the portfolio. PERSONAL ATTRIBUTES You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: Respect: We listen to and acknowledge each other's views. Integrity: We back our words with the right actions. Customer Focus: We nurture a genuine connection with our customers. Collaboration: We invite the right people to the table. Excellence: We always strive to improve. Why Vicinity? Benefits Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes: Flexible working options. Birthday leave & purchased additional leave. $1,000 worth of VCX securities rewarded for eligible team members. Internal mentoring program. Generous Parental Leave. We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment. Our people and our Employee Advocacy Groups actively build community and provide allyship within Vicinity. Role We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, please contact our Talent Acquisition Team. Email: Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. #J-18808-Ljbffr