Operations Manager - Commercial

Job Description

About the role: The Operations Manager - Commercial aims to enhance the business by overseeing the daily operations of the waste branch as it specifically applies to valued commercial customers. This role acts as the interface post the sales interactions between the customer and the operations branch. This includes achieving KPIs, outstanding performance with the team, work health and safety, and growth. Key Responsibilities: Communicate with, direct, assist and support operational staff in performing their duties. Manage the interaction between customer requirements and operational teams through daily communication with site personnel as required to achieve the required objectives. Manage the day-to-day function of the operation to ensure compliance with company requirements and objectives and all statutory, contractual, Award and EBA requirements and client expectations. Seek to improve quality, performance, and competitiveness for service offering to customers. Ensure all company policies and procedures are adhered to. Complete client service requirements in accordance with their expectations, company standards, and all contractual documentation. Supervise all relevant sub-contractors employed on site while undertaking services in support of customer requirements. Ensure site training is conducted for applicable staff. Attend site meetings with clients as required. Co-ordinate specific client projects. Work with the team to ensure positive teamwork and communication is achieved at all times. Ensure cost-effective and safe waste and recycling collection services. Ensure customer service level expectations are met and/or exceeded. Effectively communicate with customers, drivers, and sub-contractors to ensure collection services and equipment deliveries meet and/or exceed customer expectations. Ensure toolbox/safety talks are conducted on a regular basis. About You: Demonstrated supervisory/management experience. Business development experience or qualification. Experience in a similar role with strong customer service management. Employee engagement across wages, employee supervision, leadership, and guidance. Commercial acumen, accountability across P&L, budgeting, forecasting for operations across areas such as fleet and labour hire. Understanding of key environmental regulations and legislation across local, state, and federal levels. Community & public liaison engagement experience. Who we are: REMONDIS is one of the world's largest recycling, service, and water companies. We’re a privately-owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We’ve been here in Australia since 1982. With over 1,100 employees and 39 business locations in Australia, we serve more than 24,000 commercial, industrial, and municipal customers in meeting their sustainability goals through comprehensive waste collection, treatment, resource recovery, and management solutions. REMONDIS Australia has grown and diversified to become one of the largest waste and recycling companies in the country. Acclaimed for our focus on customer support and service excellence, we work collaboratively with our customers and local authorities to deliver innovative, safe, and reliable solutions across all industry sectors. Together, we believe we can achieve a more sustainable future; a future in which waste is a resource. Reasons you’ll stay: Autonomy: you’ll have the empowerment you need to be successful and the independence and autonomy to thrive. Flexibility: you’ll be given the freedom to prioritise your time and working preferences. Growth: contribute to the development of our operational strategy across Australia. Work that matters: contribute to a more sustainable future. The solutions you’ll be representing will support businesses, the community, and the environment. Career opportunities: we are growing and with growth comes opportunity to own and grow the role by developing market competitiveness. Are you with us? To apply: If you're ready to take the next step in your career and make a difference in the waste management industry, we want to hear from you! Join us in our mission to build a cleaner, greener future for generations to come. You’ll need a copy of a current license and proof of entitlement to work in Australia. You’ll undergo a police check and pre-employment medical, including a drug and alcohol test. REMONDIS is an Equal Opportunity Employer and we invite you to be part of an organisation that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply. #J-18808-Ljbffr