Operations & Services Manager
Operations & Services Manager Date: Jan 8, 2025 Location: Port Melbourne, VIC, AU Company: Barco Key Responsibilities:... more info
Operations Manager | Special Services
Salary:
80.00 - 100.00
Posted:
04-03-2025
Category:
Operations Business Administration
City of Hume,
Job Description
What you’ll be working on Manage and oversee the daily running of our Domestic Time Critical operations in VIC whilst developing and influencing positive team outcomes. Services under management include Local Courier, Next Flight, and Failsafe. Focus and drive continuous improvement in the VIC Time Critical department in the areas of service performance and cost control Manage the day-to-day operations team members in ensuring effective management of all cartage agents/air linehaul suppliers in VIC Oversee effective roster management of 24/7/365 operation Work with Special Services Head Office to execute relevant Special Service strategy Build solutions for new/existing customer needs to drive revenue growth Ensure full compliance with Transport, Chain of responsibility and WHS legislation requirements resulting in a safe work environment for all stakeholders Work together with Customer Service and Sales Departments to ensure a high level of customer service is provided to internal and external clients Work closely with the HR Department to ensure we recruit experienced staff and courier drivers for our Time Critical divisions Conduct Staff Performance Reviews to align on work performance and agreed goals Ensure full understanding of P&L revenue and cost accounts to meet weekly and monthly targets Post Code: 3045 | Tullamarine What you'll bring to the team: Hands-on management experience with the ability to problem-solve and make decisions in a fast-paced environment Knowledge and experience in operations/logistics, sales, industrial relations, and contemporary leadership principles Excellent communication and interpersonal skills with the ability to influence staff in improving service levels and working together in a team environment Prior experience in delivering service quality and productivity results in a leadership or management capacity Proven experience and knowledge in effective training, coaching, and people management practices, including leadership development Knowledge of optimisation processes Strong knowledge of the point-to-point Courier industry is preferable Proven track record of continuous improvement Understands communication requirements in a multi-cultural environment Ability to work flexible and on occasion work irregular hours as well as be on call outside of normal office hours Knowledge of the business levers, processes, structures, and finance Good knowledge of Operations processes and related technology The ability to adopt our ‘Safety Above All’ culture #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 04-03-2025
Category: Operations Business Administration
City of Hume,
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