Operations Support Manager - Dundee area

Job Description

Operations Support Manager - Dundee area, Dundee City Council Client: TC Facilities Management Location: Dundee City Council, United Kingdom Job Category: Customer Service EU work permit required: Yes Job Reference: ae7606960a90 Job Views: 7 Posted: 03.03.2025 Expiry Date: 17.04.2025 Job Description: About The Role TC Facilities Management is looking for an Operations Support Manager to join a busy Distribution Centre contract. This is a field-based role, ideally located between Bathgate and Dundee areas. You will be responsible for the effective management of the facilities management service for the site, working in partnership with the client. Strategic leadership and effective management of a large janitorial team across soft services. Develop a robust plan to deliver cost and efficiency improvements while maintaining stringent health and safety and COSHH legislation. Proactive communication with site colleagues, both written and verbal, to ensure understanding of customer needs and keep them informed on-site issues and developments. Provision of a high quality, safe, and clean environment. Effective and efficient management of colleague relations. Ensure appropriate colleague levels, including recruitment and management to prioritize effectively. Understand and analyze key data to deliver KPI’s. Requires previous or present experience of managing large teams. Travel between various sites (driving license required due to sites being in remote areas). Deliver in accordance with the FM strategy, site service charter, and service level agreement to monitor key elements of the FM service. Manage onsite FM projects as agreed with the Project Team. Provide a key interface between on-site client and contracted service providers on a day-to-day basis. Monitor and report service level agreements and key performance indicators internal and external. Monitor supply partners' service delivery and customer interface on a day-to-day basis. Financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels. Provide continuous improvement review and development of initiatives to improve or rationalize hard services to achieve optimum performance and full customer engagement. Own and manage departmental audits, statutory compliance plans to achieve and maintain legal status. Develop and maintain relationships with customers to ensure expectations are met while working within defined specifications. Manage all employee relations issues in accordance with company HR policies and in consultation with an HR representative, recognizing and valuing diversity. Train and induct all colleagues in their role, the standards expected, and company policies, procedures, and guidelines. Ensure all colleagues are trained in, and adhere to relevant Health, Safety, and COSHH policies and procedures. Respond appropriately to emergencies or urgent issues as they arise. Maintain and develop customer relationships. Make decisions based on the impact to ongoing customer relationships. Overcome obstacles to achieve customer expectations. Consider customers’ needs when prioritizing and adapt accordingly. Use initiative to overcome obstacles. Improve performance by setting and reviewing standards. Coach others to ensure they meet their objectives. Address performance issues quickly and constructively. Build respectful and professional working relationships. Work effectively across different regions and departments. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 03/03/2025 by TN United Kingdom #J-18808-Ljbffr