Operations & Workplace Manager – Perth

Job Description

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Role: The Operations and Workplace Manager is responsible for overseeing both workplace experience and facilities management operations at assigned Westpac sites. This role leads a diverse team of concierge and workplace professionals, while also serving as the key facilities management contact. The position requires balancing exceptional customer service delivery with effective building operations management to create an optimal workplace environment for Westpac employees and visitors. Responsibilities include but are not limited to: Lead and inspire high-performing teams of Client Suites Concierges, Workplace Coordinators, Lobby Concierges, and other workplace experience staff. Ensure delivery of exceptional concierge and workplace services across client suites, private wealth areas, executive floors, and general workplace spaces. Oversee end-to-end management of workplace experience requirements, including reception, visitor management, meeting room bookings, and special events support. Drive implementation of workplace initiatives and best practices to enhance the employee and visitor experience. Serve as the key facilities management contact for assigned Westpac sites. Oversee day-to-day facilities management operations, including planned and reactive maintenance, cleaning, waste management, and other building services. Manage relationships with facilities service providers and subcontractors to ensure high-quality service delivery. Conduct regular site inspections and property condition assessments. Oversee compliance with essential services requirements, WHS regulations, and environmental sustainability initiatives. Manage the facilities help desk, ensuring timely resolution of issues and maintenance requests. Coordinate minor works and workplace modifications as needed. What you will bring: Proven experience in corporate real estate, facilities management, or hospitality, with at least 3 years in a leadership role. Strong understanding of workplace experience best practices and technical facilities management principles, coupled with experience with facilities management systems, workplace management tools, and data analysis platforms. Excellent interpersonal and communication skills, with the ability to engage effectively with all levels of an organization. Knowledge of relevant health and safety regulations, building codes, and industry standards. Strong analytical and problem-solving skills, with the ability to balance multiple priorities in a fast-paced environment. Flexibility to adapt to changing client needs and requirements. Ability to deal with a variety of complex issues concurrently. Ability to work under pressure with limited supervision. Location: On-site – Perth, WA If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! #J-18808-Ljbffr