Oracle CX - Field Services Lead

Job Description

About Capgemini At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong. We are committed to being active allies for everyone. We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. It's why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications, and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World’s Most Ethical Companies by the Ethisphere Institute 10 years in a row.About the Team At Capgemini, we believe in going on transformation journeys together. We collaborate closely with both clients and colleagues across various disciplines to deliver world-class solutions. Our Oracle team seeks enthusiastic, talented individuals to join. Ideally, you are the kind of person who is excited about implementing Oracle’s modern Cloud applications, someone who enjoys designing and building solutions that will help our customers optimise their ways of working. You are a person that understands the benefits that Oracle packaged solutions offer businesses, including the modern and intuitive user interface and the inherent mobility, AI, and reporting capabilities of the platform. You work well with others and understand that the optimum way of working almost always emerges through exchanging ideas. You are also keen to learn from others and share your learnings, through the articles, news, and podcasts we consume, the documentation we create, and the stories we share, so that the team grows together. We believe that there’s very little in the way of just doing it when it comes to experimenting with new technology; not only are you encouraged to explore your interests, develop new skills, but you will also have access to our global and partner training materials, and you will be supported to get industry certifications.This role can be based anywhere in Australia.Let’s talk about your qualifications and experience: Experienced in designing/architecting/implementing multiple Oracle Field Service Cloud projects Hands-on experience in configuring following Oracle Field Service Cloud modules/functionalities based on customer requirements Configure outbound from Oracle field service cloud to external systems, as part of which the payloads would need to be configured that will be understood by the middleware Work with the middleware teams and assist with web service creation using the OFSC API framework Work with internal development/middleware teams to arrive at the best integration methodology/framework between Oracle field service cloud and CRM/ERP applications/other systems. Define, configure, test and support solution footprint for projects involving complex customer requirements involving all OFSC modules or subset. Customize Manage and mobility screens based on customer requirements to introduce new functionalities to existing screens or create new screens altogether and tie them up to display profiles. Work with presales consultants to design and build demos and proposals, encompassing all the modules of Oracle field service cloud Create functional and technical design documents for oracle field service cloud implementations Manage a small team of solution developers, integration developers, testers as part of the project implementation Let’s talk about the role and responsibilities: Architect and design Oracle CX - Field Services Solution Configure and customise Oracle CX Stakeholder and business management and communication Led teams and manage end to end delivery for the CX stream Support in PreSales Let's talk about what's in it for you! Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects, and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from. As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate or recognise special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International Day of People with Disabilities. Our Employee Resource Groups , OutFront, Indigenous, Parents and Careers and Sustainability Community of Practice support the grassroots passion of employees to drive our diversity agenda and effect change.Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. As well as focusing on helping our clients transform towards more sustainable business models, Capgemini recently announced its commitment to becoming a net-zero business by 2030.Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 9 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, visit and listen to some of our employee’s stories.Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures. #J-18808-Ljbffr